Global IT Service Desk Analyst - Hybrid Work & Growth

Hammerjack Pty Ltd; Taguig; Hybrid; PHP 290,000 - 469,000; Full time

Benefits offered by this job

Medical and dental insurance

Generous PTO and observed holidays

Employee Stock Purchase Program

Pension with company-contribution

Monthly internet allowance

De Minimis - monthly allowance

Hybrid work model 3-4 days in-hub

Job summary

N-able is seeking a Service Desk Analyst to support employees globally with strong technical and soft skills. You will provide day-to-day IT help, manage user identities and endpoints through cloud-native tools, and handle incidents and service requests in an ITIL-based setting.

Join a fast-paced, agile team with a focus on cyber resilience and continuous learning. The role offers hybrid work and opportunities to grow with a leading tech stack.

Qualifications

• 1–3 years of experience supporting Windows and MacOS endpoints.
• Experience with cloud-based identity and endpoint management.
• Familiarity with ITIL-based incident and service request handling.

Responsibilities

• Provide day-to-day IT support for employees.
• Manage user identities and endpoints via cloud-native technologies.
• Handle incidents and service requests in an ITIL-based environment.
• Assist with additional duties as assigned by management.

Skills

Excellent communication

Problem solving

Time management

Adaptability

Customer service focus

Education

Bachelor's degree in Information Systems or Computer Science

ITIL certification

Tools

Office 365

Jira

Confluence

Jira Service Management

ServiceNow

Remedy

Azure AD

Intune

Job description

N-able is seeking a Service Desk Analyst to support employees globally with strong technical and soft skills. You will provide day-to-day IT help, manage user identities and endpoints through cloud-native tools, and handle incidents and service requests in an ITIL-based setting.

Join a fast-paced, agile team with a focus on cyber resilience and continuous learning. The role offers hybrid work and opportunities to grow with a leading tech stack.