Service Desk Analyst

Unisys; Manila; On-site; PHP 240,000 - 360,000; Full time

Job summary

Unisys is looking for an experienced support professional in Manila for handling moderately complex inquiries with guidance. You will assist with hardware, software, client and COTS applications, and help with network and user administration.

Candidates typically have a High School Diploma or GED, possibly a technical certification or an Associate Degree, and about 1-2 years of related experience. Unisys is an equal opportunity employer committed to diversity and inclusion.

Qualifications

• High School Diploma or GED required.
• May require technical certification or Associate Degree.
• Generally 1-2 years of related experience.

Responsibilities

• Answer moderately complex questions following guidelines and using judgment based on experience with related incidents and service requests.
• Support hardware, software, client and COTS applications as well as network and user administration.
• Escalate complex problems to other resolver teams or vendors.
• Utilize problem solving and analytical skills to resolve challenging incidents.
• Support L1 agents in day-to-day questions related to client incidents, requests and queries.

Skills

Problem solving

Analytical skills

Education

High School Diploma or GED

Technical certification

Associate Degree

Job description

Job Description:

What Success Looks Like In This Role

• Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests.
• Requests handled include support of hardware, software, client and COTS applications as well as network and user administration.
• Escalates complex problems to other resolver teams or vendors.
• Utilizes problem solving and analytical skills to effectively resolve challenging incidents.
• Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries.

You will be successful in this role if you have:

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 1-2years’ experience in area of responsibility

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation. US job seekers can find more information about Unisys’ EEO commitment here.