L2 Service Desk Analyst — Complex IT Issue Resolver

Unisys

Mandaluyong

On-site

PHP 260,000 - 340,000

Full time

9 hours ago

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Job summary

Unisys is seeking a motivated support professional in Metro Manila to troubleshoot and resolve complex hardware and software issues for client proprietary and Unisys applications, including voice systems. The role includes assisting with connectivity, printing, and remote desktop access.

The candidate should have 2–3 years in an L1 support role and hold a Bachelor’s Degree or a High School Diploma, with strong problem-solving and communication skills to serve both technical and non-technical

Qualifications

Bachelor's Degree or High School Diploma is required.
2–3 years of relevant work experience, including experience in an L1 support role.

Responsibilities

Troubleshoots and resolves complex issues including hardware/software support for client proprietary, COTS and Unisys applications, and voice communications/voicemail systems.
Assists with resolution of network connectivity, printing and remote access to desktop equipment.
Identifies root causes of problems and escalates unusual/complex problems for resolution.
Communicates problem, resolution and root cause information to users to prevent recurrence.
Supports L1 and L2 support agents in day-to-day questions related to incidents, requests and queries.
Uses problem solving and analytical skills to resolve challenging incidents.