Night-Shift Service Desk Analyst II | Fast IT Support

Arch Global Services Philippines; Manila; In loco; PHP 260.000 - 380.000; Tempo pieno

Descrizione del lavoro

Arch Global Services Philippines is seeking a Service Desk Analyst to provide end-user support, create documentation, and assist in setting up user accounts. You will diagnose and resolve basic to moderate IT problems and work with Helpdesk, Desktop Technology, and ATS teams.

This night shift role emphasizes customer-focused support and adherence to SLA targets. Responsibilities include incident logging, restoration of services, and proactive problem solving, with emphasis on confidential data

Competenze

• BS in IT or related field is required.
• Experience in IT helpdesk or service desk is preferred.
• Proficiency with MS Office, Office365 and Exchange/Outlook.
• Familiarity with AD, Windows 7/10, SCCM/Intune and basic networking.

Mansioni

• Act as single point of contact for IT support.
• Log, track, and resolve incidents and service requests.
• Restore service quickly within SLA targets.
• Provide professional, customer-focused support and maintain security standards.
• Assist with ad hoc projects and backup support for the team.

Conoscenze

Excellent Customer Service Skills

Analytical skills

Documentation skills

Verbal and written communication

Ability to work independently

Team player

Formazione

BS in IT or related field

Strumenti

MS Office Suite

Office365

Microsoft Exchange/Outlook

Windows 7/10

Active Directory

Hardware Troubleshooting

Basic Network Troubleshooting

SCCM/Intune

Citrix

Virtual Machines

Descrizione del lavoro

Arch Global Services Philippines is seeking a Service Desk Analyst to provide end-user support, create documentation, and assist in setting up user accounts. You will diagnose and resolve basic to moderate IT problems and work with Helpdesk, Desktop Technology, and ATS teams.

This night shift role emphasizes customer-focused support and adherence to SLA targets. Responsibilities include incident logging, restoration of services, and proactive problem solving, with emphasis on confidential data