Service Desk Academy Trainer

Gratitude Inc; Taguig; On-site; PHP 355,446 - 425,754; Full time

Job summary

A technology support company is seeking a Service Desk Academy Trainer in Taguig City to conduct onboarding and training for Service Desk staff. The role requires strong communication and facilitation skills, along with experience in IT support training. As a trainer, you will develop training materials and assess their effectiveness, collaborating closely with management to address skill gaps. This position is 100% onsite and offers a salary of PHP 35,000.

Qualifications

• Experience in Service Desk / IT support training is essential.
• Ability to deliver technical training to diverse audiences.
• Knowledge of ITIL / Service Desk processes is a plus.

Responsibilities

• Conduct onboarding and training for Service Desk staff.
• Develop and maintain training materials.
• Assess training effectiveness and provide feedback.
• Collaborate with managers to identify skill gaps.

Skills

Excellent facilitation & coaching skills

Strong communication & presentation skills

Strong organizational and documentation skills

Job description

Position: Service Desk Academy Trainer

Location: Taguig City & Ortigas (100% onsite)

Salary: PHP 35,000

Schedule: Shifting (24/7 support)

Headcount: 1

Non-Negotiables:

• Experience in Service Desk / IT support training
• Strong communication & presentation skills
• Ability to deliver technical training to diverse audiences

Key Responsibilities:

• Conduct onboarding and training for Service Desk staff
• Develop and maintain training materials
• Assess training effectiveness and provide feedback
• Collaborate with managers to identify skill gaps

Skills/Qualifications:

• Excellent facilitation & coaching skills
• Knowledge of ITIL / Service Desk processes
• Strong organizational and documentation skills