Service Designer: Customer-Driven Experiences & Prototyping

Metrobank; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Metrobank is seeking a Service Designer to deliver useful products and great customer experiences. The role will derive insights from people and services worldwide and document decisions that validate the final product or experience.

Through rich and engaging visualizations of customer experiences, you will create alignment, buy-in, and excitement, ensuring the whole team works together to make it happen.

Qualifications

• Problem solve with BU stakeholders
• Advocate for the customer in product development using insights and agile methods to design delightful experiences
• Partner with Product Managers to shape design and experience strategy; collaborate on prototyping and pilots
• Translate customer needs into lo- or hi-fi visual concepts and prototypes for experiments and testing
• Create design docs and artifacts to aid cross-team communication; visualize complex data clearly
• Performs other duties as assigned
• Serve as change agent by introducing best practices of P11 to enterprise

Responsibilities

• Problem solve with BU stakeholders
• Advocate for and be the voice of our customer in our product development process; use customer-driven insights and agile methodologies to design and deliver relevant, elegant, and delightful customer experiences
• Partner with Product Managers to influence product design and express / own the experience strategy. Collaborate and create visual design and strategy for prototyping and pilot efforts
• Translate customer needs and business requirements into lo- or hi-fi visual concepts and interaction prototypes to be used in experiments, user testing, and iterations
• Create and deliver design documentation and artifacts to aid with cross-team communication, collaboration and development; visualize complex sets of data and relationships in ways that are easy to comprehend
• Performs other duties as may be assigned from time to time.
• Serve as change agent by introducing best practices of P11 to enterprise.

Job description

Metrobank is seeking a Service Designer to deliver useful products and great customer experiences. The role will derive insights from people and services worldwide and document decisions that validate the final product or experience.

Through rich and engaging visualizations of customer experiences, you will create alignment, buy-in, and excitement, ensuring the whole team works together to make it happen.