Service Delivery Specialist (HTML)

MRM; Pateros; On-site; PHP 320,000 - 440,000; Full time

Job summary

MRM is seeking a detail-oriented marketing operations professional to support end-to-end service delivery and execute campaigns using Marketo and other marketing automation tools. You will ensure content quality, collaborate with SMEs, and manage tasks to meet tight SLAs while maintaining brand consistency.

Required experience includes university degree and 1–2 years in marketing, communications, or project management, with proficiency in HTML/CSS for email development and Outlook asset

Qualifications

• University degree required.
• 1–2 years marketing, communications, or project management experience (agency or client side).
• Solid knowledge of HTML and CSS for email development.
• Experience with marketing automation platforms (e.g., Marketo, Adobe).
• Experience extracting creative assets from Outlook .oft/.msg files.
• Strong communication and client-service orientation.
• Detail-oriented with a proactive problem-solving approach.
• Ability to work across cross-functional teams to deliver results.

Responsibilities

• Execute all assigned service tickets and tasks according to the Service Delivery Playbook and quality checks.
• Support end-to-end service delivery, including task execution and documentation validation.
• Build and execute campaigns using marketing automation software to promote products and services.
• Create tasks from provided instructions and materials and manage prioritization to meet SLAs.
• Perform content reviews for proper formatting, symbols, and clear communication.
• Collaborate with SMEs for process clarifications and continuous improvement.
• Report system errors and conduct peer reviews before requester approval.
• Complete mandatory training courses required by the company and client.

Skills

Written and verbal communications

Attention to detail

Time management

Team collaboration

Problem solving

Self-starter

Open-minded

Client service orientation

Proactive attitude

Education

University degree

Tools

Marketo

Adobe Experience Manager

Adobe Campaign Standard

HTML text editors

Outlook .oft/.msg assets

Microsoft Office

Job description

Responsibilities: Responsible for executing all assigned service tickets and tasks according to the service procedures outlined in the Service Delivery Playbook. Support the end-to-end service delivery process, including task execution, validating documentation, and quality checks.

Ensure all deliverables are aligned with client’s brand and style guidelines Build and execute campaigns using marketing automation software to promote products and services. Create tasks based on provided instructions and materials us

Jing multiple tools (e.g., HTML, file handling, automation, email/video creation, and page setup). Task duration varies depending on complexity. Manage and prioritize tasks within your personal queue based on urgency (e.g., Delayed, Critical, At Risk) to meet Service Level Agreements.

Maintain high-quality standards in task execution, ensuring error-free delivery to avoid deployment issues. Perform specialized reviews for content to ensure proper formatting, symbol usage, and clear communication. Collaborate with Subject Matter Experts for process clarifications, execution guidance, and continuous improvement

Proactively report system errors or issues—such as template editing problems or event deletions—to the Team Lead. Conduct thorough peer reviews to validate task accuracy before submission for requester approval. Cross-checking content built by others to ensure accuracy and adherence to guidelines.

Provide feedback and identify errors before final approval. Participate in community calls and integrate process updates to maintain consistency and quality in task delivery. Complete all mandatory training courses required by both the company and the client.

QUALIFICATIONS Proven skills in written and verbal communications Intermediate proficiency in Microsoft Office applications.

Basic business, systems, and process analysis Results oriented, with a keen attention to detail Organized, reliable, and communicative—with high emotional intelligence and a strong commitment to client success.

Committed to quality assurance with high work ethic Ability to managed time and adhere to strict SLAs Ability to thrive in a fast-paced environment with tight deadlines and quick turnarounds.

Efficient and deadline-focused, consistently delivering high-caliber output. Excellent at prioritizing tasks and managing time effectively. Process oriented

Demonstrated ability to execute A/B testing strategies effectively. Process-driven and capable of building a reusable library of approved code templates. Required Competencies/Skills:

Minimum 1 year of experience with marketing automation tools For email development with solid knowledge of HTML and CSS.

at least 1 year of hands-on experience with email, CRM Proven experience using enterprise-grade email marketing platforms such as Marketo, Adobe Experience Manager, Adobe Campaign Standard, or similar. Skilled in using HTML text editors and troubleshooting formatting issues.

Resourceful in extracting creative assets from Outlook . oft/. msg files, even when incomplete.

Demonstrated understanding of marketing communications vehicles, tools and execution, both online and offline. Working knowledge of Marketo is helpful. Ability to articulate and evangelize services with stakeholders

Ability to manage relationships across different stakeholders, work collaboratively and find resolutions for conflicts and issues Required Experience: University degree

1-2 years marketing, communications, or project management experience (agency or client side) Desired Characteristics: Self-starter – Have a proactive attitude and a desire to find creative solutions.

Independent, solution-oriented. Team player – Focus on winning as a team rather than individually. Be cooperative and collaborative; able to work across cross-functional teams to deliver results.

Open-minded – Be able to work effectively across different teams and personalities. Be flexible and adaptable especially in a fast-moving environment. Detail-oriented – Treat the work as your own and be able to analyze.

Cool-headed – Be patient and even tempered. Drive for results – Be tough and persistent and know when to research vs. when to make a quick decision. Client service oriented – Be positive, highly responsive, proactive and optimistic.