CRM Assistant Manager

Maxicare Healthcare Corporation; Philippines; On-site; PHP 600,000 - 800,000; Full time

Job summary

Maxicare Healthcare Corporation is seeking a highly organized CRM Assistant Manager to drive our email and SMS campaigns end-to-end. You will coordinate with multiple business units, manage campaign lifecycles, and optimize communications using Salesforce Marketing Cloud.

Ideal candidates have hands-on CRM or digital marketing experience, strong written and verbal communication, and familiarity with Canva for simple assets.

Qualifications

• Experience in a CRM or digital marketing role with hands-on email and SMS marketing.
• Familiarity with a major CRM or marketing automation platform is required.
• Strong written and verbal communication; capable of managing stakeholder expectations.

Responsibilities

• Campaign Execution: Manage the lifecycle of email and SMS campaigns from creation to deployment.
• Business Unit Liaison: Serve as primary contact for various business units and translate needs into campaigns.
• Platform Management: Use Salesforce Marketing Cloud to build, test, and deploy campaigns and troubleshoot issues.
• Project Management: Coordinate multiple campaigns and deadlines with organized workflows.
• Content & Asset Management: Gather content/assets; Canva familiarity a plus for simple visuals.
• Reporting & Optimization: Track performance and provide insights for future communications.

Skills

CRM marketing

Email marketing

SMS marketing

Project management

Communication

Tools

Salesforce Marketing Cloud

Canva

Job description

Position Accountability Statement

• Campaign Execution: Manage the entire lifecycle of email and SMS campaigns, from creation and testing to final deployment. Ensure all communications are sent accurately and on schedule.


• Business Unit Liaison: Act as the primary point of contact for different business units. Understand their communication needs and translate them into effective email and SMS campaigns.


• Platform Management: Utilize Salesforce Marketing Cloud (or a similar platform) to build, test, and deploy campaigns. Proactively identify and troubleshoot any technical issues.


• Project Management: Use basic project management principles to stay on top of multiple campaigns and deadlines. Maintain a highly organized workflow to ensure all requirements are met.


• Content & Asset Management: Work with internal teams to gather necessary content and assets for campaigns. Familiarity with design tools like Canva is a plus for creating or editing simple visual assets.


• Reporting & Optimization: Assist in tracking campaign performance and provide insights to improve future communications.

Position Accountability Statement

We are seeking a highly organized and detail-oriented CRM Assistant Manager to help drive our customer communication strategy. In this role, you will be responsible for the end-to-end execution of our email and SMS campaigns, ensuring they are timely, accurate, and meet the needs of our various business units. This position is perfect for a strong communicator who can effectively manage multiple projects and is familiar with CRM platforms, especially Salesforce Marketing Cloud.

Key Responsibilities

• Campaign Execution: Manage the entire lifecycle of email and SMS campaigns, from creation and testing to final deployment. Ensure all communications are sent accurately and on schedule.


• Business Unit Liaison: Act as the primary point of contact for different business units. Understand their communication needs and translate them into effective email and SMS campaigns.


• Platform Management: Utilize Salesforce Marketing Cloud (or a similar platform) to build, test, and deploy campaigns. Proactively identify and troubleshoot any technical issues.


• Project Management: Use basic project management principles to stay on top of multiple campaigns and deadlines. Maintain a highly organized workflow to ensure all requirements are met.


• Content & Asset Management: Work with internal teams to gather necessary content and assets for campaigns. Familiarity with design tools like Canva is a plus for creating or editing simple visual assets.


• Reporting & Optimization: Assist in tracking campaign performance and provide insights to improve future communications.

Qualifications

• Experience: Proven experience in a CRM or digital marketing role, with hands-on experience in email and SMS marketing.


• Technical Skills: Familiarity with a major CRM or marketing automation platform is required. Salesforce Marketing Cloud experience is highly preferred.


• Soft Skills:




• Communication: Excellent written and verbal communication skills. Ability to clearly articulate complex ideas and manage expectations with stakeholders.


• Organization: Exceptional organizational skills with a keen eye for detail. Capable of managing multiple projects simultaneously without compromising quality.


• Project Management: Basic knowledge of project management concepts and the ability to work in a fast-paced, deadline-driven environment.


• Internal Client Management: Able to collaborate with and manage a variety of requests from internal customers and stakeholders


• Adaptability/Flexibility: Ability to quickly adjust priorities and manage unexpected or urgent requests (e.g., system downtimes) while maintaining a calm and professional demeanor.




• Creative Skills (Preferred): Familiarity with Canva or other graphic design tools is a plus.