Service Delivery Specialist (HTML)

MRM; Philippines; On-site; PHP 335,000 - 614,000; Full time

Job summary

MRM in Philippines seeks a Marketing Automation Specialist to execute service tickets, build campaigns, and ensure brand-aligned deliverables. You will support end-to-end delivery with strong attention to quality and timely execution.

The role requires 1–2 years in marketing or related fields, plus hands-on experience with HTML/CSS and at least one marketing automation platform such as Marketo or Adobe Campaign. A university degree is preferred.

Qualifications

• University degree required with 1–2 years in marketing, communications, or project management.

Responsibilities

• Execute service tickets and tasks per Playbook procedures.
• Support end-to-end service delivery including validation and quality checks.
• Build campaigns using marketing automation software to promote products and services.
• Create tasks from provided instructions and materials.
• Manage and prioritize tasks to meet SLAs.
• Perform content reviews for proper formatting and clarity.
• Collaborate with SMEs for guidance and continuous improvement.
• Report system errors and participate in peer reviews before submission.
• Participate in community calls and training requirements.

Skills

Communications

Microsoft Office

Attention to detail

Time management

Team player

Open-minded

AB testing

Code templates

Education

University degree

Tools

HTML

CSS

Marketo

Adobe Experience Manager

Adobe Campaign Standard

Outlook

Job description

• Responsible for executing all assigned service tickets and tasks according to the service procedures outlined in the Service Delivery Playbook.
• Support the end-to-end service delivery process, including task execution, validating documentation, and quality checks.
• Ensure all deliverables are aligned with client’s brand and style guidelines
• Build and execute campaigns using marketing automation software to promote products and services.
• Create tasks based on provided instructions and materials us
• Jing multiple tools (e.g., HTML, file handling, automation, email/video creation, and page setup). Task duration varies depending on complexity.
• Manage and prioritize tasks within your personal queue based on urgency (e.g., Delayed, Critical, At Risk) to meet Service Level Agreements.
• Maintain high-quality standards in task execution, ensuring error-free delivery to avoid deployment issues.
• Perform specialized reviews for content to ensure proper formatting, symbol usage, and clear communication.
• Collaborate with Subject Matter Experts for process clarifications, execution guidance, and continuous improvement
• Proactively report system errors or issues—such as template editing problems or event deletions to the Team Lead.
• Conduct thorough peer reviews to validate task accuracy before submission for requester approval. Cross-checking content built by others to ensure accuracy and adherence to guidelines. Provide feedback and identify errors before final approval.
• Participate in community calls and integrate process updates to maintain consistency and quality in task delivery.
• Complete all mandatory training courses required by both the company and the client.

QUALIFICATIONS

• Proven skills in written and verbal communications
• Intermediate proficiency in Microsoft Office applications.
• Basic business, systems, and process analysis
• Results oriented, with a keen attention to detail
• Organized, reliable, and communicative—with high emotional intelligence and a strong commitment to client success.
• Committed to quality assurance with high work ethic
• Ability to managed time and adhere to strict SLAs
• Ability to thrive in a fast-paced environment with tight deadlines and quick turnarounds.
• Efficient and deadline-focused, consistently delivering high-caliber output.
• Excellent at prioritizing tasks and managing time effectively.
• Process oriented
• Demonstrated ability to execute A/B testing strategies effectively.
• Process-driven and capable of building a reusable library of approved code templates.
• Minimum 1 year of experience with marketing automation tools
• with solid knowledge of HTML and CSS.
• at least 1 year of hands-on experience with email, CRM
• Proven experience using enterprise-grade email marketing platforms such as Marketo, Adobe Experience Manager, Adobe Campaign Standard, or similar.
• Skilled in using HTML text editors and troubleshooting formatting issues.
• Resourceful in extracting creative assets from Outlook .oft/.msg files, even when incomplete.
• Demonstrated understanding of marketing communications vehicles, tools and execution, both online and offline. Working knowledge of Marketo is helpful.
• Ability to articulate and evangelize services with stakeholders
• Ability to manage relationships across different stakeholders, work collaboratively and find resolutions for conflicts and issues

Required Experience

• University degree
• 1-2 years marketing, communications, or project management experience (agency or client side)

Desired Characteristics

• Self-starter – Have a proactive attitude and a desire to find creative solutions. Independent, solution-oriented.
• Team player – Focus on winning as a team rather than individually. Be cooperative and collaborative; able to work across cross-functional teams to deliver results.
• Open-minded – Be able to work effectively across different teams and personalities. Be flexible and adaptable especially in a fast-moving environment.
• Detail-oriented – Treat the work as your own and be able to analyze.
• Cool-headed – Be patient and even tempered.
• Drive for results – Be tough and persistent and know when to research vs. when to make a quick decision.

Client service oriented – Be positive, highly responsive, proactive and optimistic.