Customer Service Administrator
Acquire.AI
Get more replies from employers
Send a job-specific resume in minutes.
Benefits offered by this job
Job summary
Acquire Intelligence is an award-winning, global outsourcer providing contact center and back-office services. Our Customer Service Administrator role supports invoicing, payroll, and client communications across branches, ensuring smooth operations and accurate records.
You will handle customer inquiries by phone and email, manage subcontractor invoices, and assist with scheduling and purchasing as needed. Strong organization, attention to detail, and MS Office proficiency are essential.
Qualifications
- Strong organisation and planning skills, able to manage competing priorities effectively.
- Excellent attention to detail across documents, invoices, and records.
- A customer service orientation, providing responsive support by phone and in writing.
- Clear communication skills, maintaining accurate notes and comprehension both internally and externally.
- Strong document management and record keeping practices.
- Competent with Microsoft Office and business systems.
- Reliable time management, consistently meeting deadlines.
- Sound judgement in resolving routine issues independently.
- A professional approach to handling confidential and sensitive information.
- Reliability and ownership, following tasks through to completion.
Responsibilities
- Deliver a professional, caring, and friendly experience on every call and enquiry.
- Keep customers informed of schedule changes, delays, or conflicts through clear communication.
- Maintain two way communication with internal teams so everyone is briefed with current information.
Skills
Tools
Job description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Internal Job Description At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career. Advance Your Career - Join us today and be part of a team where your work makes an impact!
- HMO coverage for you and your family
- Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
- Recognition through our Value Awards — we celebrate your wins
- Real career growth with internal promotions
- Meaningful work with talented and supportive teams
- Your future matters: 900 internal promotions every year 2,700+ leadership training courses
- Extra rewards along the way: 14th Month Pay for employees who complete 5 years with us
- Generous referral incentives of up to ₱42,000 depending on the role
- Enjoy work-life balance: 12 Vacation Leaves* 12 Sick Leaves* 1 Birthday Leave*
Some roles need one specialist skill. This one needs a reliable all rounder, someone who can move between a customer call, an unpaid invoice, and a subcontractor query within the same hour, and keep every one of them moving. If you like variety, and you take real satisfaction in seeing a list of outstanding items shrink to zero, this role will suit you well. You will be working on behalf of a long standing Australian client in the glass repair and replacement industry, supporting their Customer Service Administration function. At Acquire Intelligence, we invest in our people and build careers, not just fill roles. Your work will keep invoicing, payroll, and customer communication running smoothly across the branches you support.
The Customer Service Administrator provides responsive customer service by phone and in writing, processes invoicing for key B2B, consumer, and insurance accounts, manages subcontractor invoices, and supports the weekly payroll function. The role also assists with scheduling or purchasing from time to time as the branch requires.
Coverage is a confirmed day shift of 8:00am 5:00pm AEST (Sydney/Melbourne time, adjusting automatically with Australian daylight saving).
- Deliver a professional, caring, and friendly experience on every call and enquiry.
- Keep customers informed of schedule changes, delays, or conflicts through clear communication.
- Maintain two way communication with internal teams so everyone is briefed with current information.
- Ensure there are no obstacles to jobs being invoiced on the day they are completed.
- Keep customer portals accurately updated, working collaboratively with other functions to secure this outcome.
- Ensure glazing and ancillary invoices are accurate and in line with contractual and business rules.
- Ensure all cash is collected, reconciled, and accounted for on a timely basis.
- Support the accurate and on time completion of the weekly payroll function.
- Bring a 'thinking outside the square' mindset to solve recurring administrative problems.
- Support the revision of existing practices to deliver improved outcomes.
- Strong organisation and planning skills, able to manage competing priorities effectively.
- Excellent attention to detail across documents, invoices, and records.
- A customer service orientation, providing responsive support by phone and in writing.
- Clear communication skills, maintaining accurate notes and comprehension both internally and externally.
- Strong document management and record keeping practices.
- Competent with Microsoft Office and business systems.
- Reliable time management, consistently meeting deadlines.
- Sound judgement in resolving routine issues independently.
- A professional approach to handling confidential and sensitive information.
- Reliability and ownership, following tasks through to completion.
- Experience with job management software such as SimPro
- Curious and Clever: Smart questions spark smart solutions.
- Entrepreneurial Energy: Think like an owner. Solve like a founder.
- Fast with Intent: We move fast and deliver real results.
- Laugh and Learn: We don’t take ourselves too seriously, just our results.
Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in‑house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on "Access Rights to Personal Data" or send us an email to privacy@acquire.ai. Please refer to our Privacy Policy at https://acquire.ai/ph/privacy-policy/
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
