Multilingual Service Desk Agent (Polish speaker) | Onsite in Taguig - J0226-0267

Gratitude Philippines; Taguig; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Annual Company Trip

Free Meals

Sleeping Quarters

Free Meals

Sleeping Quarters

Job summary

A customer support service provider based in Taguig is seeking a Multilingual Service Desk Agent who speaks Polish and English. This full-time position requires providing exceptional customer support through phone, email, and chat while assisting with technical issues. Candidates should have a Bachelor's degree and 1-3 years in customer service or IT support. The role demands strong communication skills and an empathetic approach. This position is onsite and may require a shift schedule.

Qualifications

• 1-3 years in a customer service or IT support role.
• Ability to work independently and as part of a team.
• Empathetic, patient, and detail-oriented approach to customer service.
• Ability to work independently and as part of a team in a fast-paced environment
• Empathetic, patient, and detail-oriented approach to customer service
• Onsite work in Taguig with a shift schedule

Responsibilities

• Provide exceptional customer support in Polish and English.
• Assist customers with technical issues and inquiries.
• Document and track user requests in a ticketing system.
• Collaborate with the IT team on complex issues.
• Maintain a knowledge base of common issues and solutions to enhance team efficiency.

Skills

Proficiency in Polish

Proficiency in English

Strong communication skills

Interpersonal skills

Interpersonal skills

Education

Bachelor’s degree in a relevant field

Tools

Ticketing system

Job description

Multilingual Service Desk Agent (Polish speaker) | Onsite in Taguig - J0226-0267

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional customer support in Polish and English via phone, email, and chat.
• Assist customers with technical issues and inquiries related to our products and services.
• Document and track user requests in a ticketing system, ensuring timely follow-up and resolution.
• Collaborate with the IT team to elevate complex issues and ensure customer satisfaction.
• Maintain a knowledge base of common issues and solutions to enhance team efficiency.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field (e.g., Computer Science, Information Technology, Communications)
• Experience Level: 1-3 years in a customer service or IT support role
• Skills and Competencies: Proficiency in Polish and English; strong communication and interpersonal skills
• Responsibilities and Duties: Ability to work independently and as part of a team in a fast-paced environment
• Qualities and Traits: Empathetic, patient, and detail-oriented approach to customer service
• Working Conditions: Onsite work in Taguig with a shift schedule