Bilingual Service Desk Agent (Polish)

Recruitify_HR; Taguig; On-site; PHP 240,000 - 420,000; Full time

Job summary

Recruitify_HR is seeking a Multilingual Service Desk Analyst in Metro Manila to provide technical support with Polish language proficiency. The role requires 2+ years in technical support and may involve relocation and onsite work in Taguig or Ortigas. Immediate joiner preferred.

The candidate should hold a diploma or degree in any field, with the ability to communicate effectively and deliver high-quality service across channels.

Qualifications

• At least 2 years of experience in Technical Support.
• Can speak, read, and write in the Polish language.
• Native foreign nationals with valid PRV/TRV and current residence in the Philippines should also apply.
• At least a vocational diploma, short course certificate, undergraduate, or bachelor’s/college degree in any field.
• Kindly endorse native speakers or non-native with C1 level proficiency.
• The process will be a language, technical and final interview.
• We are open to candidates from different countries who are willing to relocate, with relocation assistance/package.
• We are looking for candidates who will be open for the Taguig or Ortigas onsite location.
• Must be an immediate joiner

Responsibilities

• Resolve issues utilizing excellent customer service skills and technical thinking to ensure customer satisfaction.
• Receive and respond to user inquiries via telephone, email, and ticketing system professionally and promptly.
• Work with local management, colleagues, and clients at all levels to resolve requests.
• Produce quality work and timely turnaround.
• Escalate when needed and document outcomes.
• Develop mastery of all tools and stay updated on policies and procedures.
• Attend scheduled shifts on time and adhere to breaks and rest days.
• Provide feedback to management for process improvements.

Skills

Customer service

Problem solving

Technical thinking

Polish language

Relocation willingness

Immediate joiner

Education

Bachelor's/College degree (any field)

Job description

• With or Without Service Desk Experience.
• At least 2 years of experience in Technical Support.
• Can speak, read, and write in the Polish Language.
• Native foreign nationals with valid PRV/TRV and current residence in the Philippines should also apply
• At least a Vocational Diploma, Short Course Certificate, Undergraduate, or Bachelor's/College Degree in any field
• Kindly endorse native speakers or non-native with C1 level proficiency.
• The process will be a language, technical and final interview.
• We are open to candidates from different countries who are willing to relocate. We offer relocation assistance/package.
• We are looking for candidates who will be open for the Taguig or Ortigas ONSITE location.
• Must be an immediate joiner

Qualifications

• With or Without Service Desk Experience.
• At least 2 years of experience in Technical Support.
• Can speak, read, and write in the Polish Language.
• Native foreign nationals with valid PRV/TRV and current residence in the Philippines should also apply
• At least a Vocational Diploma, Short Course Certificate, Undergraduate, or Bachelor's/College Degree in any field
• Kindly endorse native speakers or non-native with C1 level proficiency.
• The process will be a language, technical and final interview.
• We are open to candidates from different countries who are willing to relocate. We offer relocation assistance/package.
• We are looking for candidates who will be open for the Taguig or Ortigas ONSITE location.
• Must be an immediate joiner

Your main responsibilities as a Multilingual Service Desk

Analyst Are As Follows

• Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction.
• Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency.
• To work in partnership with local management, colleagues and clients at all levels to ensure requests are resolved to the satisfaction of the customer.
• Produce quality work and results.
• Ensure fast and accurate turnaround of work.
• Solve problems using agreed upon procedures as well as proper escalation process.
• Develop a comprehensive understanding and mastery of all tools.
• Remain updated on products, policy, procedure and other important operational issues.
• To come in on time and on scheduled shift and adhere to breaks as assigned by staff manager.
• Follow rest day schedule as assigned.
• Advice staff manager of planned leaves as stated in the Handbook.
• Maintain quality standards in accordance with agreed metrics.
• Ensure that all quality deficiencies are corrected in a timely manner for activities in your function.
• To submit necessary service delivery reports.
• Ensure feedback is given to staff manager if potential issues are detected.
• Ensure feedback is given to staff manager if process improvement measures can be implemented.
• Ensure attendance at planned meetings.