Service Delivery Lead

W Bridges Manpower Corporation; Taguig; On-site; PHP 669,600 - 892,800; Full time

Benefits offered by this job

Commission

Incentives

Life Insurance

HMO

Job summary

A leading manpower agency in Metro Manila is searching for a Service Delivery Lead to oversee the development and support of all projects and on-premise infrastructure systems. The ideal candidate will possess a Bachelor's degree in a related field and at least 5 years of experience in the construction industry. Responsibilities include managing operational focus, supporting production applications, and leading site teams to deliver high-quality service. Competitive compensation, including commissions and incentives, is offered for this full-time position.

Qualifications

• Graduate of Bachelor's degree in Construction Management, Civil Engineering, Business Administration, or a related field.
• With strong background in Project Management preferably from a construction industry.
• Strong leadership skills to motivate site teams, combined with excellent communication abilities to manage stakeholder expectations.
• At least 5 years of experience in construction firm.
• Ability to analyze metrics (KPIs/SLAs) and make data-driven decisions.

Responsibilities

• Manage the delivery of high quality service & support for Production application support.
• Manage end-to-end operational focus - Application, Infrastructure Support, Operational Costs & Productivity, Utilization, Quality, Incident, and Problem & Service Level Management.
• Tool consolidation & re-engineering to fit operations needs and/or company strategy.
• Diagnose and formulate remediation plan arising from critical production issues.
• People development and coaching, high performance leadership and motivation of team members.

Job description

On-site - Taguig 5-10 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Commission, Incentives

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance, HMO

The service delivery lead oversees the development, deployment, monitoring, maintenance, update, and support of all projects and on-premise infrastructure systems of the company.

Qualifications:

• Graduate of Bachelor’s degree in Construction Management, Civil Engineering, Business Administration, or a related field.
• With strong background in Project Management preferably from a construction industry.
• Strong leadership skills to motivate site teams, combined with excellent communication abilities to manage stakeholder expectations.
• At least 5 years of experience in construction firm.
• Ability to analyze metrics (KPIs/SLAs) and make data-driven decisions.

Responsibilities:

• Manage the delivery of high quality service & support for Production application support.
• Manage end-to-end operational focus - Application, Infrastructure Support, Operational Costs & Productivity, Utilization, Quality, Incident, and Problem & Service Level Management.
• Tool consolidation & re-engineering to fit for the operations needs and/or company strategy.
• Diagnose and formulate remediation plan arising from critical production issues.
• People development and coaching, high performance leadership and motivation of team members.

HR Manager W Bridges Manpower Corporation