Project Team Lead (For Pooling)

Aether Global Technology Inc.; Makati; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Aether Global Technology Inc. is seeking an IT Project Manager to lead multi-site delivery from the Makati office. The role focuses on client satisfaction, governance, and cross-site coordination with the project team.

You will supervise a team of Helpdesk staff, System Administrators, and a Telecommunications Support engineer, ensuring contract adherence and security compliance.

Qualifications

• At least 3 years of IT Project Manager or supervisor experience.
• Bachelor's degree or equivalent in IT or related field.
• Experience overseeing multi-site delivery and audits is a plus.

Responsibilities

• Oversee multi-site service delivery to meet contract requirements and customer satisfaction.
• Act as contractor focal point for escalations on staff conduct or service delivery.
• Directly manage 7 Helpdesk staff, 4 System Administrators, and 1 Telecom Support Engineer across sites.
• Schedule and coordinate activation of all backup service personnel.
• Conduct weekly site visits to Makati, quarterly to Mak-Ban and Tiwi.
• Prepare monthly status reports and participate in project alignment meetings.
• Assist with IT audits, control reviews, and related documentation.

Skills

Project management

Team leadership

Customer satisfaction

IT service delivery

Education

Bachelor's degree in IT or related field

IT certificate or training

Tools

Microsoft Server 2013

Active Directory

Microsoft Exchange Server 2013

HP ProLiant / Proficiency tools

Tape Libraries

3PAR / Primera storage

EMC NetWorker

Cisco CCNT

Job description

On-site - Makati 1-3 Yrs Exp Bachelor Contract

Job Description

Role Overview

The Project Team Lead provides senior management, resource scheduling, and delivery governance across all three service locations. Operating as the off-base supervisor, this role functions as the core focal point for customer satisfaction, corporate IT compliance, and audit delivery.

Key Responsibilities

• Oversee the delivery of multi-site technical services, ensuring contract requirements are met with high customer satisfaction.
• Serve as the centralized contractor focal point for any customer escalations regarding staff conduct or service delivery.
• Directly manage, delegate activities to, and supervise 7 Helpdesk staff, 4 Systems Administrators, and 1 Telecommunications Support engineer across all sites.
• Supervise, schedule, and coordinate the activation of all backup service support personnel.
• Execute strict physical site inspection visits: visiting the Makati office weekly, and the Mak-Ban and Tiwi operations quarterly.
• Conduct quarterly team performance reviews and participate in semi-annual project alignment meetings with corporate IT Operations.
• Track overall project delivery statuses, provide technical resolution blueprints for structural deadlocks, and compile monthly reports.
• Validate, approve, and submit monthly contractor overtime summaries and service charges.
• Represent the contractor at monthly corporate safety meetings and participate in sponsored corporate training courses.
• Collaborate with internal system administrators to deliver documentation for formal IT Audits and internal control reviews.
• Review corporate IT policies and guide staff on new security instructions, vulnerability findings, and risk assessments.
• Govern the contractor Business Continuity / Disaster Recovery Plan (DRP) functions, auditing DRP kits, equipment, manuals, and attending tabletop simulation meetings.

Qualifications & Requirements

• Relevant training certificate or similar project experience; requires at least 3 years of experience as an IT Project Manager or Supervisor if specific certifications are absent.
• Broad technological literacy in Microsoft Server architectures (2013 Server+, Network Infrastructure+, Active Directory+) and Microsoft Exchange Server 2013.
• Familiarity with HP Proficiency tools, Tape Libraries, and enterprise storage systems (3PAR, Primera).
• Familiarity with EMC Networker (9.2.1 or higher), desktop operating systems (Windows 8.1 or higher), and basic Cisco certified structures (CCNT).