Remote Service & Ticketing Coordinator

Elevate and Delegate; Philippines; Remote; PHP 679,038 - 848,798; Part time

Job summary

Elevate and Delegate is seeking a Remote Virtual Service Coordinator in the Philippines for a part-time role. You will be the first point of contact for clients, documenting requests and routing them to the appropriate team, while maintaining an organized ticketing system.

The role emphasizes excellent English communication, strong customer service skills, and the ability to multitask in a fast-paced environment, with a flexible remote setup and non-technical focus.

Qualifications

• Excellent spoken and written English.
• Strong phone and customer service skills.
• Friendly, dependable, organized and detail-oriented.
• Ability to multitask and stay organized in a fast-paced environment.
• Comfortable learning new systems and following established processes.

Responsibilities

• Answer incoming support calls in a friendly, professional manner.
• Create, update, and manage tickets in Autotask.
• Ask the right questions to accurately document client issues.
• Categorize and prioritize tickets according to company procedures.
• Route tickets to the appropriate queue or team member.
• Monitor the support inbox and create tickets as needed.
• Monitor open and unassigned tickets to ensure timely follow-up.
• Follow up internally when tickets require attention.
• Assist with other administrative tasks as needed.

Skills

English fluency

Customer service

Phone skills

Organized

Multitasking

Tools

Autotask

Job description

Elevate and Delegate is seeking a Remote Virtual Service Coordinator in the Philippines for a part-time role. You will be the first point of contact for clients, documenting requests and routing them to the appropriate team, while maintaining an organized ticketing system.

The role emphasizes excellent English communication, strong customer service skills, and the ability to multitask in a fast-paced environment, with a flexible remote setup and non-technical focus.