Service Coordinator

Multi Mach International; Makati; On-site; PHP 279,000 - 390,600; Full time

Job summary

A community service provider in the Philippines seeks a Service Coordinator to advocate for clients, manage documentation, and ensure quality service delivery. The ideal candidate has at least 1 year of experience, a Bachelor's degree in Business Administration, and proficiency in MS Office applications. Strong communication and organizational skills are essential. This role is integral in supporting clients during challenging situations.

Qualifications

• Minimum of one (1) year experience as a Service/Admin Coordinator.
• Knowledgeable in Technology and MS Office Applications.
• Strong work ethic and service skills.

Responsibilities

• Advocate for clients to access community services.
• Manage documentation flow and respond to service delivery issues.
• Monitor services and maintain clients' service records.

Skills

Service skills

Excellent communication

Organizational skills

Analytical skills

Proficiency in MS Office

Education

Bachelor’s degree in Business Administration

Job description

Service coordinators act as an advocate for their clients and provide information on how they can access community services. In addition, they work as an intermediary between clients, often serving in a support role for them during difficult times.

SPECIFIC DUTIES AND RESPONSIBILITIES

• Advocate for adequate, timely and cost-effective services
• Manage the flow of documentation within the organization
• Respond to any issues that occur during the delivery of services
• Monitor the services being provided and stay up to date on any services being introduced or discontinued
• Maintaining and tracking clients' service records
• Staying current on new services we develop
• Evaluate the quality of all services and identify areas that need improvements

• Minimum of one (1) year experience as a Service/Admin Coordinator
• Bachelor’s degree in Business Administration or any related field
• Must be knowledgeable in Technology and proficient in MS Office Applications (Excel, Word and PowerPoint)
• Strong work ethic and service skills
• Excellent communication and interpersonal skills
• Stay up to date with services, policies and regulations
• Strong record-keeping and analytical skills
• Excellent organizational skills and attention to deta