Service Coordinator

New Era Technology; Philippines; Teletrabalho; PHP 279 000 - 446 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Day 1 HMO + 1 free dependent

Health and Wellness Reimbursement FBR

Sunlife Group Insurance

Company Salary Loans

Government contributions

Assistance with government loan pagos

13th month pay

Night differentials pay

Holiday pay

Mandated Leaves

Work equipment provided

Resumo da oferta

New Era Technology is seeking a Service Coordinator to oversee multi-region service delivery, schedule field technicians, manage requests, and coordinate clients, vendors, and teams to ensure quality and customer satisfaction.

You will work remotely with US CST hours, bring 1–2 years of related experience, strong organization and communication skills, and familiarity with ticketing systems. IT infrastructure knowledge and ITIL exposure are a plus.

Qualificações

• 1–2 years of experience in service coordination or similar roles.
• Experience with ticketing systems and service management platforms.
• Experience coordinating and scheduling field technicians and vendors.

Responsabilidades

• Schedule and coordinate field technicians based on priority, location, and availability.
• Monitor service tickets and ensure timely completion of work orders.
• Coordinate with customers, vendors, subcontractors, and internal teams.
• Manage technician schedules, job updates, and service documentation.
• Track service performance and SLA compliance.
• Prepare reports, forecasts, and operational updates.
• Support invoicing and work order closure processes.
• Escalate service issues and help resolve scheduling conflicts.
• Maintain accurate records across service management platforms.

Conhecimentos

Experience 1-2 yrs

Scheduling

Customer service

Communication

Multitasking

Microsoft Office

Ferramentas

Ticketing systems

Service management platforms

ITIL knowledge

Descrição da oferta de emprego

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.

What is the role

The Service Coordinator oversees multi-region service delivery by scheduling technicians, managing requests, and coordinating clients, vendors, and teams to ensure quality, efficiency, customer satisfaction, and security services support.

The following include but may not be limited to the responsibilities of the Service Coordinator:

• Schedule and coordinate field technicians based on priority, location, and availability.
• Monitor service tickets and ensure timely completion of work orders.
• Coordinate with customers, vendors, subcontractors, and internal teams.
• Manage technician schedules, job updates, and service documentation.
• Track service performance and SLA compliance.
• Prepare reports, forecasts, and operational updates.
• Support invoicing and work order closure processes.
• Escalate service issues and help resolve scheduling conflicts.
• Maintain accurate records across service management platforms.
• Support continuous improvement initiatives within service operations.

Work Set-up / Work Schedule

• Remote
• Monday – Friday, 8AM – 5PM or 7AM – 4PM CST (US)

Who we are looking for

Successful candidate must possess:

• 1-2 years of experience in service coordination, dispatch, project coordination, or a similar role.
• Scheduling and any telephony experience is a plus.
• Experience working with B2B customers.
• Basic understanding of IT infrastructure and networking concepts.
• Experience with ticketing systems and service management platforms.
• Strong organizational and multitasking skills.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience coordinating and scheduling field technicians, vendors, or subcontractors.
• Proficiency in Microsoft Office applications.
• Exposure to telephony, access control, CCTV, or physical security environments is an advantage.
• ITIL or related service management certifications are a plus.

What we offer

• Day 1 HMO + 1 free dependent
• Health and Wellness Reimbursement Benefits
• Sunlife Group Insurance
• Company Salary Loans
• Government contributions
• Assistance with government loan payments
• 13th month pay
• Night differentials pay
• Holiday pay (for hours worked on holidays)
• Mandated Leaves
• Work equipment provided

New Era Technology, LLC., and its subsidiaries (New Era we, us, or our) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us.

In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (Solutions).

View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/