Service Center Agent

EPTA GROUP; Muntinlupa; On-site; PHP 335,000 - 502,000; Full time

Job summary

Epta Refrigeration Phils. Inc. is seeking a Service Center Agent to support the review, validation, and resolution of Sales Orders.

The role involves ensuring accurate transaction recording, proper system closure, and adherence to established business processes. Responsibilities include validating generic SOs, coordinating with stakeholders, and performing data corrections to ensure accuracy. Collaboration with Sales, Finance, Operations, and other departments is required to resolve issues and

Qualifications

• Review and validate Sales Orders assigned to generic SO numbers.
• Coordinate with stakeholders to gather supporting documentation.
• Perform data validation and correction to ensure accuracy of Sales Order records.

Responsibilities

• Review and validate Sales Orders assigned to generic SO numbers and identify discrepancies, errors, or incomplete transactions.
• Coordinate with relevant stakeholders to gather supporting documentation and clarify transaction details.
• Perform data validation and correction activities to ensure accuracy and completeness of Sales Order records.
• Support the proper reclassification, adjustment, and closure of affected SOs in the system.
• Monitor and track outstanding SO issues and provide regular status updates to management.
• Ensure compliance with company policies, procedures, and ERP/SAP system requirements.
• Assist in identifying root causes of SO tagging issues and recommend process improvements to prevent recurrence.
• Collaborate with Sales, Finance, Operations, and other departments to resolve transactional and system-related concerns.
• Prepare reports and documentation related to SO validation, corrections, and closure activities.
• Support data cleanup initiatives and other ad hoc projects related to order management and system accuracy.

Tools

SAP

Job description

Job Description:

JOIN OUR TEAM!

Epta is a multinational industrial group present in five continents, working to meet the needs of all segments of commercial refrigeration, interpreting the cultures of our consumers from the most diverse countries, and giving life to sustainable cold technologies that, with an eye to the future, create value for customers in every part of the world.

The Group offers the widest and most comprehensive range of solutions for commercial refrigeration, ensuring the supply, installation, and maintenance of systems, both directly and through an extensive network of distributors worldwide. EPTA Group also has a strong presence within the Food & Beverage market, working in partnership with major players in the sector.

Our Company in the Philippines, Epta Refrigeration Phils. Inc. is looking for Service Center Agent.

Job Purpose

To support the review, validation, and resolution of Sales Orders (SOs) currently tagged under generic SO numbers, ensuring accurate transaction recording, proper system closure, and compliance with established business processes and controls.

Key Responsibilities

• Review and validate Sales Orders assigned to generic SO numbers and identify discrepancies, errors, or incomplete transactions.
• Coordinate with relevant stakeholders to gather supporting documentation and clarify transaction details.
• Perform data validation and correction activities to ensure accuracy and completeness of Sales Order records.
• Support the proper reclassification, adjustment, and closure of affected SOs in the system.
• Monitor and track outstanding SO issues and provide regular status updates to management.
• Ensure compliance with company policies, procedures, and ERP/SAP system requirements.
• Assist in identifying root causes of SO tagging issues and recommend process improvements to prevent recurrence.
• Collaborate with Sales, Finance, Operations, and other departments to resolve transactional and system-related concerns.
• Prepare reports and documentation related to SO validation, corrections, and closure activities.
• Support data cleanup initiatives and other ad hoc projects related to order management and system accuracy.

Requirements: