Service Associate (For Pooling)

RCBC; Makati; On-site; PHP 180,000 - 260,000; Full time

Job summary

RCBC in Makati seeks a Customer Service Officer to handle over-the-counter services in the Business Center. The role emphasizes accuracy, compliance with BSP/AMLA and bank policies, and proactive risk management to protect customers and the bank.

You will engage with clients, support branch objectives through excellent service, and be willing to cover multiple locations including Bel-Air, Ayala, Dela Rosa, Salcedo, Sta. Cruz, Perea, Legaspi Village, Paseo de Roxas, and PIO Del Pilar.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity, decisive, diligent, and good time management.
• Empathic and able to engage with people.

Responsibilities

• Provide competent, timely, and error-free over-the-counter services.
• Ensure compliance with BSP/AMLA regulations and internal policies.
• Identify risk areas and mitigate risks by implementing bank procedures.
• Support branch objectives through excellent customer service and service-related initiatives.

Education

4-year degree

Job description

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: BEL-AIR, AYALA, DELA ROSA, SALCEDO, STA. CRUZ, PEREA, LEGASPI VILLAGE, PASEO DE ROXAS, PIO DEL PILAR

Job Summary

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, Banko Sentral ng Pilipinas (BSP) / Anti-Money Laundering Act (AMLA) regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: BEL-AIR, AYALA, DELA ROSA, SALCEDO, STA. CRUZ, PEREA, LEGASPI VILLAGE, PASEO DE ROXAS, PIO DEL PILAR

How will you contribute?

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., standard line wait, service time within acceptable turn around time, error-free processing of transactions, etc.).
• Can support in various process improvement and technology implementation on all systems being used in the branch and implements accurately in line with the prescribed policies and procedures of the bank.
• Capable in engaging to the business center's clients and offer an excellent customer service and experience.
• Works in a systematic manner to keep up with administrative functions delegated to him/her.

What will make you successful?

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• An individual who is capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management in his/her work.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.