Service Analyst-Hybrid

Tap Growth ai; Manila; Hybrid; PHP 335,000 - 469,000; Full time

Job summary

GECO Asia is seeking a detail-oriented Service Analyst to support HR systems, UAT, deployment validation, and process improvements. You will work with DevOps, technical, and business teams to ensure tests are thorough and changes are properly documented and implemented in a hybrid setup in Taguig.

Immediate availability preferred; 6-month contract, renewable, with a market-competitive salary. Location: Uptown Tower 3, Taguig City, Philippines.

Qualifications

• Bachelor's degree in IT/CS/HR/BA or related field.
• Experience supporting SAP, SuccessFactors, ServiceNow, or HR systems.
• Knowledge of UAT, defect management, and deployment validation.
• WalkMe configuration experience is highly desirable.

Responsibilities

• Perform UAT in SAP, SuccessFactors, and ServiceNow Case Management.
• Execute testing, reviews, sign-offs, and deployment readiness checks.
• Coordinate with DevOps and business teams to resolve defects.
• Document results in HP ALM and detail failed scenarios.
• Support continuous improvement of HR systems and processes.

Skills

UAT testing

SAP

SuccessFactors

ServiceNow

WalkMe

Analytical thinking

Stakeholder management

Education

Bachelor's degree

Tools

HP ALM

WalkMe configuration

Job description

Service Analyst

About Us – GECO Asia

GECO Asia is a technology and digital solutions partner that connects businesses with skilled professionals to support their technology, operations, and digital transformation needs. We are committed to helping organizations build capable teams, improve processes, and deliver effective business solutions through quality talent and industry expertise.

Join our team and contribute to technology-driven HR operations, system enhancements, and continuous process improvement in a collaborative and dynamic environment.

Job Overview

We are looking for a detail-oriented and analytical Service Analyst to support HR systems, user acceptance testing, deployment validation, and process improvement initiatives. The successful candidate will work closely with technical, DevOps, and business teams to ensure system changes are properly tested, documented, and implemented.

Important: We are prioritizing candidates who are immediately available or can start within two weeks of offer acceptance.

Key Responsibilities

• Perform User Acceptance Testing (UAT) in SAP, SuccessFactors, and ServiceNow Case Management.
• Execute testing, peer reviews, sign-offs, deployment readiness checks, and post-deployment validations.
• Manage critical, high-priority, and complex support and testing activities.
• Coordinate with DevOps, technical, and business teams to identify, track, and resolve system defects.
• Conduct user acceptance, controls, and process testing for outsourced HR processes.
• Test statutory updates, system enhancements, configurations, and payroll-related changes.
• Execute and retest assigned scenarios, record results in HP ALM, and document failed scenarios in detail.
• Participate in testing stand‑up meetings to communicate progress, risks, issues, and support requirements.
• Recommend additional test scenarios when needed.
• Process workflow redelegations in SuccessFactors.
• Configure and maintain WalkMe content, including ShoutOuts, SmartTips, Smart Walk‑Thrus, Launchers, and Shuttles.
• Maintain process documentation and knowledge related to system configurations and payroll calculations.
• Support continuous improvement initiatives to streamline processes and enhance system performance.

Qualifications and Requirements

• Bachelor's degree in Information Technology, Computer Science, Human Resources, Business Administration, or a related field.
• Undergraduate candidates with a suitable combination of education, skills, and experience may also be considered.
• Experience supporting SAP, SuccessFactors, ServiceNow Case Management, or other HR systems.
• Knowledge of UAT, defect management, and deployment validation processes.
• Experience collaborating with DevOps, technical, and business stakeholders.
• Hands‑on WalkMe configuration experience, particularly with SmartTips, Smart Walk‑Thrus, ShoutOuts, Launchers, and Shuttles, is highly desirable.
• Strong analytical, problem‑solving, and troubleshooting skills.
• Good communication and stakeholder management skills.
• Ability to manage multiple priorities in a fast‑paced environment.
• Experience in HR technology implementations, enhancements, or system support is an advantage.

Work Details

• Location: Uptown Tower 3, Taguig City
• Work Setup: Hybrid – onsite once a week
• Shift: Day shift
• Contract Duration: 6 months, renewable
• Target Start Date: October 26, 2026
• Salary/Bill Rate: Market range
• Availability Requirement: Immediate availability or a maximum two‑week notice period preferred