Service Account Manager

Sidel; Muntinlupa; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

Sidel is looking for a Service Account Manager based in the Philippines to maintain and grow customer relationships. This role focuses on ensuring exceptional customer satisfaction while achieving service revenue targets and supporting long-term business sustainability through proactive account management.

The ideal candidate will have a strong commercial background, experience with Sidel equipment, and the ability to manage multiple accounts effectively. Extensive travel is required as part of the role.

Qualifications

• Bachelor’s degree in business, engineering, or a related field, master’s degree preferred for senior-level.
• Strong commercial background with measurable success in customer development and service sales.
• Experience working with Sidel equipment or similar capital goods is highly desirable.

Responsibilities

• Act as the dedicated point of contact for customers, ensuring seamless communication.
• Build and sustain strong, trust-based relationships with clients.
• Drive service sales growth by generating new opportunities within existing accounts.

Skills

Customer relationship management

Service sales growth

Communication skills

Negotiation skills

Time management

Adaptability

Education

Bachelor’s degree in business, engineering, or related field

Master’s degree preferred

Tools

Sidel equipment experience

Job description

The Service Account Manager plays a pivotal role in maintaining and growing customer relationships .The position focuses on ensuring exceptional customer satisfaction, achieving service revenue targets, and supporting long-term business sustainability through proactive account management and cross-functional collaboration

Your Mission

• Act as the dedicated point of contact for customers, ensuring seamless communication and a high level of responsiveness.
• Build and sustain strong, trust-based relationships with clients, promoting loyalty and repeat business.
• Identify customer needs and tailor service solutions that align with their operational and business priorities.
• Collaborate with internal technical, commercial, and project teams to ensure timely, quality service delivery.
• Monitor account performance against objectives, track service delivery, and ensure full contractual compliance.
• Drive service sales growth by generating new opportunities within existing accounts and supporting the introduction of new service offerings.
• Lead account review meetings, prepare performance dashboards, and provide clients with value-driven insights and improvement recommendations.
• Contribute to the continuous improvement of processes and service portfolio development based on customer feedback and market trends.

Your Profile

• Bachelor’s degree in business, engineering, or a related field; master’s degree preferred for senior-level candidates.
• Strong commercial background with measurable success in customer development and service sales.
• Experience working with Sidel equipment or similar capital goods is highly desirable.
• Demonstrated ability to manage multiple accounts, priorities, and internal resources effectively.
• Availability to travel extensively, exceeding 50% of working time, to effectively manage customer relationships and drive business growth.
• Strong communication and negotiation skills with a customer-centric mindset.
• High degree of organization, time management, and autonomy.
• Adaptability to evolving customer needs, market dynamics, and organizational objectives.
• Collaborative team player with the capability to align technical, commercial, and operational stakeholders around customer outcomes.