Server (NIU, Nuvali)

Vikings Group of Companies; Santa Rosa; On-site; PHP 167,000 - 257,000; Full time

Job summary

Vikings Group of Companies is seeking an experienced Server to join the NIU Nuvali location in Santa Rosa City, Laguna. You will greet guests, present menus, take orders, and ensure a smooth dining experience with a strong focus on guest satisfaction.

In this role you will work in a fast-paced hospitality environment, maintain accurate payments, and uphold hygiene standards while building relationships with regular guests. Flexible shifts including evenings and weekends are required.

Qualifications

• Experience in a busy restaurant or dining establishment is preferred.
• Customer service focus with ability to manage guest needs.
• Basic knowledge of food and beverage offerings and menus.

Responsibilities

• Greet guests upon arrival with a warm, professional manner.
• Present menus and provide knowledgeable recommendations.
• Take accurate food and drink orders while noting dietary preferences.
• Communicate orders clearly to kitchen and bar staff for accuracy.
• Serve food and beverages following proper protocols and etiquette.
• Monitor tables to ensure guest satisfaction and address concerns promptly.
• Process payments and handle cash and card transactions accurately.
• Maintain clean service stations and dining areas.
• Support colleagues during busy service periods.
• Follow health, safety and hygiene standards consistently.
• Build relationships with regular guests to encourage repeat business.
• Assist with table setup and breakdown as required.

Skills

Customer service

Communication skills

Guest-focused

Multitasking

POS familiarity

Professional appearance

Team player

Education

Food handling certification

Responsible Service of Alcohol certification

Tools

POS systems

Job description

About the role

We are seeking an experienced and professional Server to join the Vikings Group of Companies at our NIU, Nuvali location in Santa Rosa City, Laguna.

What you'll be doing

• Greeting and welcoming guests upon arrival with a warm, professional manner

• Presenting menus and providing knowledgeable recommendations regarding food and beverage offerings

• Taking accurate food and drink orders whilst ensuring all guest preferences and dietary requirements are noted

• Communicating orders clearly to kitchen and bar staff to ensure accuracy and timely preparation

• Serving food and beverages in a professional manner, adhering to correct serving protocols and techniques

• Monitoring tables throughout the meal service to ensure guest satisfaction and promptly addressing any concerns

• Processing payments and handling cash and card transactions with accuracy

• Maintaining a clean and organized service station and dining area

• Supporting colleagues during busy service periods to ensure seamless operations

• Following all health, safety and hygiene standards consistently

• Building positive relationships with regular guests to encourage repeat business

• Assisting with table setup and breakdown as required

What we're looking for

• Previous experience working as a Server or in a similar front-of-house hospitality role, ideally in a busy restaurant or dining establishment

• Excellent customer service skills with a genuine passion for delivering outstanding guest experiences

• Strong communication skills with the ability to interact professionally with guests and team members

• Professional appearance and demeanor with a positive and courteous attitude

• Ability to work efficiently in a fast-paced environment whilst managing multiple tables

• Basic knowledge of food and beverage offerings and menu familiarity

• Physical stamina to stand for extended periods and carry items safely

• Reliability and punctuality with a strong work ethic

• Flexibility to work shifts including evenings, weekends and public holidays as required

• Basic mathematical skills for processing orders and payments accurately

• Familiarity with point-of-sale (POS) systems is advantageous

• Certification in Food Handling or Responsible Service of Alcohol is preferred