Guest Experience Server - Front of House

Vikings Group of Companies; Santa Rosa; On-site; PHP 167,000 - 257,000; Full time

Job summary

Vikings Group of Companies is seeking an experienced Server to join the NIU Nuvali location in Santa Rosa City, Laguna. You will greet guests, present menus, take orders, and ensure a smooth dining experience with a strong focus on guest satisfaction.

In this role you will work in a fast-paced hospitality environment, maintain accurate payments, and uphold hygiene standards while building relationships with regular guests. Flexible shifts including evenings and weekends are required.

Qualifications

• Experience in a busy restaurant or dining establishment is preferred.
• Customer service focus with ability to manage guest needs.
• Basic knowledge of food and beverage offerings and menus.

Responsibilities

• Greet guests upon arrival with a warm, professional manner.
• Present menus and provide knowledgeable recommendations.
• Take accurate food and drink orders while noting dietary preferences.
• Communicate orders clearly to kitchen and bar staff for accuracy.
• Serve food and beverages following proper protocols and etiquette.
• Monitor tables to ensure guest satisfaction and address concerns promptly.
• Process payments and handle cash and card transactions accurately.
• Maintain clean service stations and dining areas.
• Support colleagues during busy service periods.
• Follow health, safety and hygiene standards consistently.
• Build relationships with regular guests to encourage repeat business.
• Assist with table setup and breakdown as required.

Skills

Customer service

Communication skills

Guest-focused

Multitasking

POS familiarity

Professional appearance

Team player

Education

Food handling certification

Responsible Service of Alcohol certification

Tools

POS systems

Job description

Vikings Group of Companies is seeking an experienced Server to join the NIU Nuvali location in Santa Rosa City, Laguna. You will greet guests, present menus, take orders, and ensure a smooth dining experience with a strong focus on guest satisfaction.

In this role you will work in a fast-paced hospitality environment, maintain accurate payments, and uphold hygiene standards while building relationships with regular guests. Flexible shifts including evenings and weekends are required.