Server - H Proper Coffee Roasters

He and Sons Corporation; Manila; Presencial; PHP 165.000 - 248.000; Jornada completa

Descripción de la vacante

He and Sons Corporation in Metro Manila is seeking a courteous Server to welcome guests, take orders accurately, and deliver food and beverages with efficiency. You will ensure a positive dining experience through attentive service and prompt handling of requests.

Each shift requires greeting guests warmly, inputting orders into the POS accurately, and promoting current promotions to boost sales. You will work with teammates to maintain seating flow and uphold grooming and uniform standards.

Formación

• Excellent attendance and punctuality.
• Professional appearance reflecting image and service culture.
• Attention to detail for special requests, dietary restrictions, modifications, and table assignments.

Responsabilidades

• Greet guests warmly, take orders accurately, and serve food and beverages promptly.
• Maintain a positive attitude, demonstrate product knowledge, and follow service standards.
• Clear and reset tables quickly after guests depart to keep operations smooth.
• Coordinate with teammates to manage guest flow and seating during peak hours.
• Promote menu items, beverages, desserts, and promotions to guests to boost sales.
• Input orders into the POS system accurately and ensure correct delivery to tables.
• Handle guest concerns, complaints, and feedback professionally and promptly.
• Take ownership of resolving minor issues and escalate complex ones appropriately.
• Maintain attendance, punctuality, and adherence to grooming and uniform standards.

Conocimientos

Customer service

POS system

Upselling

Team coordination

Herramientas

POS system

Descripción del empleo

About the role

The Server is responsible for providing excellent customer service by greeting guests, taking orders accurately, serving food and beverages efficiently, and ensuring a positive dining experience.

Key responsibilities

• Provide exceptional customer service by ensuring every guest is greeted warmly, attended to promptly, and served professionally throughout their dining experience
• Maintain a positive attitude, demonstrate product knowledge, anticipate guest needs, and consistently follow the company's service standards and hospitality protocols
• Support efficient restaurant operations by ensuring tables are cleared, cleaned, and reset promptly after guests leave
• Coordinate with team members to maintain smooth guest flow and maximize seating capacity, particularly during peak hours
• Actively promote menu items, beverages, desserts, and current promotional offerings to guests
• Utilize product knowledge to make personalized recommendations that enhance the dining experience while contributing to sales growth
• Handle guest concerns, complaints, and feedback professionally, courteously, and with urgency
• Take ownership of resolving minor issues whenever possible and escape more complex concerns to the appropriate supervisor or manager
• Ensure all guest orders are taken, entered into the POS system, and served accurately according to guest requests and company standards
• Maintain excellent attendance, punctuality, and adherence to company grooming and uniform standards

About you

• Maintain excellent attendance and punctuality
• Present a professional appearance that reflects the company's image and service culture
• Demonstrate attention to detail by confirming special requests, dietary restrictions, modifications, and table assignments