SERVER

ZC KINGS MANPOWER COOPERATIVE; Tili; On-site; PHP 165,000 - 248,000; Full time

Job summary

ZC KINGS MANPOWER COOPERATIVE in Baguio City, Benguet is seeking a dedicated Server to join our retail and consumer products team. This full-time role focuses on delivering exceptional customer service, processing orders, handling payments, and keeping the dining area clean and welcoming.

The ideal candidate has a high school diploma, strong communication skills, and the ability to multitask in a fast-paced environment while maintaining accurate cash handling and friendly guest interactions.

Qualifications

• High school diploma or equivalent required.
• Experience in customer-facing roles is preferred.
• Strong communication and people skills are essential.

Responsibilities

• Greet customers warmly and take accurate orders.
• Serve food and beverages promptly with attention to presentation.
• Answer questions about menu items and daily specials.
• Process payments using POS with accuracy.
• Keep tables clean and organized throughout service.
• Coordinate with kitchen and management for smooth service.
• Handle complaints professionally and escalate when needed.
• Adhere to food safety and hygiene standards.
• Support teammates to ensure a positive team environment.

Skills

Customer service

Communication skills

Cash handling

Multitasking

Professionalism

Team player

Education

High school diploma or equivalent

Tools

POS systems

Job description

About the role

ZC KINGS MANPOWER COOPERATIVE is seeking a dedicated Server to join our retail and consumer products team in Baguio City, Benguet. This is a full-time position that plays a vital role in delivering exceptional customer service and ensuring smooth operations within our retail environment. As a Server, you will be at the forefront of our customer experience, responsible for attending to clients' needs with professionalism, efficiency and a commitment to excellence. This role is essential to maintaining our reputation for outstanding service and contributing to the overall success of our operations.

Key responsibilities

• Greet customers with a warm welcome and provide them with menus, taking their orders accurately and promptly

• Serve food and beverages to customers in a timely and professional manner, ensuring high standards of presentation

• Maintain knowledge of menu items, ingredients, and daily specials to answer customer questions and provide recommendations

• Process payments and manage transactions using point-of-sale systems with accuracy and attention to detail

• Clear and reset tables efficiently, maintaining cleanliness and organisation throughout the service area

• Communicate effectively with kitchen and management staff to ensure smooth coordination and customer satisfaction

• Handle customer complaints or concerns professionally and elevate issues to management when necessary

• Adhere to food safety and hygiene standards at all times

• Contribute to a positive team environment and support colleagues when needed

What we're looking for

• High school diploma or equivalent qualification

• Previous experience as a server or in a similar customer-facing retail role is advantageous

• Excellent interpersonal and communication skills with the ability to engage with diverse customers

• Strong organisational abilities and attention to detail, particularly when managing multiple orders simultaneously

• Ability to remain calm, courteous and professional in a fast-paced environment

• Physical capability to stand for extended periods and carry items safely

• Reliability and punctuality with a strong work ethic

• Willingness to learn and adapt to new procedures and systems

• Basic numeracy skills for handling cash transactions and payments