In-Room Dining Manager

Mandarin Oriental Milano; Philippines; On-site; PHP 3,075,031 - 4,920,049; Full time

Benefits offered by this job

Learning & Development programs

Complimentary hotel stays

Health and wellness benefits

Job summary

Mandarin Oriental Milano is seeking an adept In-Room Dining Manager to oversee the daily operations of the department. This role is crucial in delivering exceptional service and achieving financial performance while leading a skilled team.

The ideal candidate will have a strong background in luxury hospitality, with a minimum of 3–5 years in a leadership position. Emphasizing operational excellence, the incumbent will ensure high standards are maintained, and guest satisfaction is achieved.

Qualifications

• 3–5 years’ experience in a leadership role within In-Room Dining or Food & Beverage operations in a luxury hotel.
• Strong understanding of luxury service standards and in-room dining operations.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Oversee daily operations of the In-Room Dining department.
• Ensure exceptional service delivery in accordance with standards.
• Manage departmental budget effectively for profitability.

Skills

Leadership

Financial Management

Interpersonal Skills

Operational Excellence

Flexibility

Education

Diploma or Degree in Hospitality Management

Job description

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences.

Mandarin Oriental, Makati is an upcoming 5-star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world‑class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The In-Room Dining Manager is responsible for overseeing the daily operations of the In-Room Dining department, ensuring exceptional service delivery in accordance with Mandarin Oriental’s Legendary Quality Experiences (LQE). This role drives guest satisfaction, operational excellence, and financial performance while leading and developing a high-performing team and maintaining the highest standards of service, quality, and professionalism.

Key Responsibilities

Operational Excellence

• Champion the Pillars of Legendary Quality Experiences (LQE), ensuring alignment with the company’s mission, vision, and service philosophy.
• Ensure the highest standards of grooming, presentation, and professionalism are consistently maintained.
• Develop, implement, and continuously improve the In-Room Dining Operations Manual, including service standards, policies, and procedures.
• Monitor guest satisfaction throughout the dining experience, taking immediate corrective action where necessary.
• Ensure all guest needs and expectations are met through efficient, personalized, and anticipatory service.
• Coordinate effectively with Housekeeping, Kitchen, Engineering, Purchasing, Stewarding, and Beverage teams to ensure seamless operations.
• Ensure consistent food and beverage quality, presentation, and timely delivery.
• Promote the identity of the In-Room Dining experience, delivering distinctive and personalized service.
• Recommend improvements to equipment, service methods, and operational processes to enhance efficiency and guest satisfaction.
• Conduct daily briefings and regular departmental meetings to communicate updates, priorities, and guest feedback.
• Stay informed of competitor offerings and industry best practices.
• Ensure compliance with health, safety, hygiene, and sanitation standards, as well as emergency procedures.
• Review and approve store requisitions, ensuring cost control without compromising quality.
• Ensure consistent adherence to beverage service standards within In-Room Dining operations.

Financial Management

• Ensure the departmental operational budget is effectively managed, with strict cost control to maximize profitability.
• Drive revenue growth by increasing sales through menu optimization, upselling, and enhanced guest engagement.
• Balance revenue generation and cost control to achieve optimal financial performance.

Sales and Marketing

• Identify market trends and guest preferences in collaboration with the Food & Beverage Manager.
• Participate in promotional activities and initiatives to enhance the visibility and profitability of In-Room Dining.
• Continuously seek opportunities to increase revenue and enhance the guest experience.
• Provide innovative ideas to enhance the concept and positioning of In-Room Dining within the hotel.
• Maintain strong knowledge of all hotel services and amenities to support cross‑selling and guest engagement.

People & Culture

• Ensure effective scheduling of colleagues to maintain optimal service standards and operational efficiency.
• Uphold grooming and uniform standards, ensuring all colleagues present a professional image.
• Foster a positive and inclusive team environment, promoting engagement, development, and well‑being.
• Ensure all colleagues understand and adhere to hotel policies, procedures, and service standards.
• Manage performance through coaching, feedback, and formal appraisal processes.
• Oversee onboarding and orientation programs for new team members.
• Encourage continuous learning through training and development initiatives.
• Support recruitment efforts in collaboration with the Food & Beverage Manager and Human Resources.
• Ensure all colleagues deliver friendly, courteous, and professional service at all times.

Administrative Responsibilities

• Ensure all departmental reports, schedules, menus, logbooks, and guest feedback records are completed accurately and on time.
• Maintain guest history records and correspondence in coordination with the Food & Beverage Manager.
• Ensure proper requisitioning, inventory control, and management of supplies.
• Attend meetings and briefings as required by Hotel Management.
• Adapt to changes in the Food & Beverage environment in line with industry trends and business requirements.

Qualifications & Experience

• Diploma or Degree in Hospitality Management or a related field preferred.
• Minimum of 3–5 years’ experience in a leadership role within In‑Room Dining or Food & Beverage operations in a luxury hotel.
• Strong understanding of luxury service standards and in‑room dining operations.
• Demonstrated leadership and team management capabilities.
• Strong financial acumen with experience in budgeting, cost control, and revenue optimization.
• Excellent interpersonal, communication, and organizational skills.
• Ability to perform effectively in a fast‑paced, detail‑oriented environment.
• Professional grooming and demeanor aligned with luxury hospitality standards.
• Flexible with working hours, including evenings, weekends, and public holidays.
• Fluency in English; additional languages are an advantage.

Why Join Us?

Mandarin Oriental offers a world‑class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic pre‑opening team committed to excellence, innovation, and authentic Asian hospitality.

Our Commitment To You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.