Room Attendant

Mandarin Oriental; Manila; On-site; PHP 500,000 - 750,000; Full time

Benefits offered by this job

Learning & Development programs

MOstay programme for discounted stays

Health benefits and wellness programs

Job summary

Mandarin Oriental in Manila is looking for a Room Attendant to ensure luxury standards of cleanliness and presentation in guest rooms prior to the hotel's opening in 2026. This role involves maintaining the highest standards, upholding guest privacy, and preparing rooms for the hotel's renowned service. Candidates should have a high school diploma, preferably experience in luxury hotels, and a positive, guest-focused attitude.

Joining us means being part of a dynamic pre-opening team dedicated to excellence and authentic Asian hospitality.

Qualifications

• Experience in housekeeping or cleaning services is preferred.
• Basic English proficiency is required.
• Physically fit and able to perform cleaning duties.

Responsibilities

• Clean and service guest rooms and assigned areas.
• Report maintenance issues and ensure cleanliness standards.
• Uphold the service philosophy of Mandarin Oriental.

Skills

Attention to detail

Guest-focused mindset

Communication skills

Time management

Teamwork

Education

High school diploma or equivalent

Hospitality training

Job description

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting‑edge of luxury experiences. Mandarin Oriental, Makati is an upcoming 5‑star luxury hotel set within the lush Ayala Triangle Gardens, at the prestigious corner of Paseo de Roxas and Makati Avenue. Scheduled to open in 2026, this landmark development will feature 275 elegantly appointed guestrooms and suites, offering a refined blend of contemporary design and timeless sophistication. Guests will enjoy an exceptional array of world‑class amenities, including a curated selection of restaurants, a stylish bar, a serene pool area, and the brand’s signature spa. Designed to be a sanctuary in the heart of the city, the hotel promises an elevated experience for both leisure and business travelers seeking comfort, excellence, and distinction in Manila.

The Role

The Room Attendant is responsible for maintaining the cleanliness, hygiene, and overall presentation of guest rooms and assigned areas to the highest standards of Mandarin Oriental. This role ensures that every guest room provides a comfortable, luxurious, and welcoming environment, reflecting the brand’s legendary service philosophy. In a pre‑opening environment, the Room Attendant plays a critical role in preparing guest rooms, learning brand standards, and supporting the hotel’s readiness for opening.

Key Responsibilities

Guest Room Cleaning & Maintenance

• Clean and service guest rooms, suites, and assigned areas to the highest standards of cleanliness and presentation
• Ensure beds are properly made, linens are fresh, and amenities are replenished
• Maintain cleanliness of bathrooms, fixtures, furniture, and floors
• Report any maintenance issues, damages, or missing items promptly
• Ensure all equipment and supplies are used properly and efficiently

Guest Experience & Service

• Uphold Mandarin Oriental’s philosophy of intuitive and anticipatory service
• Respect guest privacy and follow “Do Not Disturb” procedures strictly
• Respond promptly and courteously to guest requests when encountered
• Ensure guest preferences and special requests are followed accurately
• Present a professional appearance and maintain a positive demeanor at all times

Pre-Opening Responsibilities

• Participate in training sessions, SOP briefings, and service culture programs
• Support room setup, deep cleaning, and preparation for opening
• Take part in mock operations, inspections, and simulation exercises
• Assist in organizing linen rooms, pantries, and storage areas
• Demonstrate flexibility in supporting other housekeeping tasks as needed

Linen & Supplies Management

• Properly handle, sort, and store linens and towels
• Maintain par levels of guest supplies and amenities in assigned areas
• Report shortages or discrepancies to the Supervisor
• Ensure proper use and storage of cleaning materials and chemicals

Coordination & Communication

• Communicate regularly with Housekeeping Supervisors regarding room status
• Coordinate with Front Office on room readiness and guest requests
• Report lost and found items according to hotel procedures
• Ensure accurate updates of room status (clean, dirty, inspected, etc.)

Safety & Compliance

• Follow all health, safety, and hygiene standards
• Use cleaning chemicals and equipment safely and responsibly
• Report hazards, accidents, or unsafe conditions immediately
• Adhere to hotel policies, procedures, and brand standards

Qualifications & Experience

• High school diploma or equivalent; hospitality training preferred
• Previous experience in housekeeping or cleaning services is an advantage (luxury hotel experience preferred)
• Physically fit and able to perform cleaning duties and lift items as required
• Basic knowledge of cleaning techniques and hygiene standards
• Good communication skills; basic English proficiency required
• Positive attitude and willingness to learn
• Strong attention to detail and cleanliness standards
• Guest‑focused mindset
• Time management and efficiency
• Reliability and consistency
• Teamwork and cooperation
• Professional appearance and attitude

Why Join Us?

Mandarin Oriental offers a world‑class environment where your expertise, creativity, and leadership will shape the legacy of our return to Manila. You will be part of a dynamic pre‑opening team committed to excellence, innovation, and authentic Asian hospitality.

Our Commitment To You

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.