Senior Workplace Engineer

Alter Domus; Manila; Hybrid; PHP 1,000,000 - 1,800,000; Full time

Benefits offered by this job

ACCA study leave

Birthday day off

Mentoring program

Employee Share Plan

Global learning resources

24/7 support from EAP

Job summary

Alter Domus in Manila is seeking an experienced Senior Tech Workplace Engineer to join our Global IT Operations team. You will enhance end-user experience across Microsoft 365 and messaging infrastructure and collaborate with stakeholders across regions.

This role blends on-site and remote work in a dynamic, international setting, offering training and career development opportunities, a hybrid work model, and exposure to Defender XDR, Entra ID, and Citrix XenApp.

Qualifications

• Minimum 6 years of IT experience
• Excellent oral and written communication skills
• Ability to work across time zones with limited overlap with India-based support
• Strong knowledge of Microsoft 365, security features, and messaging infrastructure

Responsibilities

• Microsoft 365 Administration including Exchange Online, SharePoint Online, Teams, Intune, Defender XDR
• Design and maintain Entra ID, Conditional Access, MFA, SSO
• Manage Exchange Online mail flow, security, DLP and encryption
• Oversee device management with Intune (Autopilot, Autopatch, policies)
• Implement CIS-aligned security controls and Defender XDR across environments
• Manage Active Directory, DHCP, DNS, and Group Policy
• Collaborate with global IT teams to support users across regions
• Develop and maintain end-user operation documentation
• Potential Citrix XenApp and Azure Virtual Desktop administration (nice to have)

Skills

Microsoft 365

Entra ID

MFA & CA

Exchange Online

Citrix XenApp

Intune

Defender XDR

PowerShell

Active Directory

DNS & DHCP

Job description

ABOUT US:

As a world leading provider of integrated solutions for the alternative investment industry, Alter Domus (meaning “The Other House” in Latin) is proud to be home to 90% of the top 30 asset managers in the private markets, and more than 6,000 professionals across 24 jurisdictions.

With a deep understanding of what it takes to succeed in alternatives, we believe in being different - in what we do, in how we work and most importantly in how we enable and develop our people. Invest yourself in the alternative, and join an organization where you progress on merit, where you can speak openly with whoever you are speaking to, and where you will be supported along whichever path you choose to take.

Find out more about life at Alter Domus at careers.alterdomus.com

JOB DESCRIPTION:

Alter Domus is seeking an experienced Senior Tech Workplace Engineer to join our Global IT Operations team. In this role, you will engage with key stakeholders and leverage your technical expertise to enhance end user experience, particularly across our Microsoft 365 and messaging infrastructure.

This position requires a blend of technical expertise, problem-solving skills, and effective communication to ensure seamless operations and support for our global user base. You will thrive in a dynamic, international corporate environment, with access to tailored training and career development opportunities. This position is based in our Manila office and offers a blend of remote and onsite work.

Key Responsibilities

• Microsoft 365 Administration
  Manage and support the Microsoft 365 environment, including Exchange Online, SharePoint Online, Microsoft Teams, Intune, and Microsoft Defender XDR.
• Entra ID and Conditional Access
  Design, implement, and maintain Conditional Access policies to enforce security baselines and protect corporate data. Manage hybrid identity synchronisation, MFA strategies, and risk-based access controls. Administer Identity Protection policies and Single Sign-On configurations.
• Email Security and Messaging
  Oversee email security and messaging within Exchange Online, managing threat protection, DLP, and email encryption. Administer Exchange Online mail flow, transport rules, hybrid connectors, and accepted domains. Troubleshoot complex messaging issues using message tracing and header analysis.
• Device Management
  Manage device compliance, Windows Autopilot, Windows Autopatch, security baselines, configuration profiles, update rings, and app deployment via Intune.
• Security and Compliance
  Implement and maintain security protocols and best practices (CIS benchmarks) to protect sensitive data. Manage user access controls, enforce DLP policies, and deploy threat protection measures across the Defender XDR ecosystem (Defender for Endpoint, Identity, Office, Cloud Apps).
• Resource Management
  Administer Active Directory, DHCP, DNS, and Group Policy Objects (GPO). Ensure timely application of patches and adherence to security protocols.
• Global IT Support
  Collaborate with a global IT team to support users across different regions, ensuring a high level of service and responsiveness.
• Documentation
  Develop and maintain comprehensive documentation supporting end user operations, including troubleshooting guides, step-by-step instructions, and best practices.
• Virtual Application Delivery (nice to have)
  Manage, configure, and optimise Citrix XenApp and Azure Virtual Desktop (AVD) environments. Oversee application publishing, session reliability, and user experience. Integrate with Microsoft 365 and security infrastructure.

Technical Competencies

• Advanced expertise in Microsoft 365, including Exchange Online mail flow, hybrid configurations, transport rules, and connectors
• Deep knowledge of Entra ID, Conditional Access, Identity Protection, MFA, and Single Sign-On
• Hands-on experience with Exchange Online email security features, including threat protection, DLP, and encryption
• Citrix XenApp administration, including application publishing and session management
• Intune device management: Autopilot, Autopatch, compliance policies, security baselines, and configuration profiles
• Microsoft Defender XDR ecosystem: Defender for Endpoint, Identity, Office, and Cloud Apps
• PowerShell scripting and Microsoft Graph API for automation and bulk provisioning
• Proficient in managing Active Directory, Group Policy, DHCP, and DNS

Your Profile

• Minimum of 6 years of relevant experience in the IT industry
• Exceptional oral and written communication skills
• Detail-oriented and organised, with a proven ability to meet deadlines in a fast-paced environment
• Strong work ethic, responsiveness, and a commitment to customer service excellence
• Excellent team player with strong interpersonal skills
• Self-motivated and capable of thriving in a project-based environment
• Self-sufficient and resourceful, able to use initiative and keep progressing independently when working across time zones with limited overlap with India-based support

WHAT WE OFFER

We are committed to supporting your development, advancing your career, and providing benefits that matter to you.

Our industry-leading Alter Domus Academy offers six learning zones for every stage of your career, with resources tailored to your ambitions and resources from LinkedIn Learning.

Our global benefits also include:

• Support for professional accreditations such as ACCA and study leave
• Flexible arrangements, generous holidays, plus an additional day off for your birthday!
• Continuous mentoring along your career progression
• Active sports, events and social committees across our offices
• 24/7 support available from our Employee Assistance Program
• The opportunity to invest in our growth and success through our Employee Share Plan
• Plus additional local benefits depending on your location

Alter Domus is an Equal Opportunity Employer: Equity Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Alter Domus Privacy notice can be reviewed via Alter Domus webpage: https://alterdomus.com/privacy-notice/

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