Senior Workforce Scheduler & Forecasting Lead

Tap Growth ai; Iligan; On-site; PHP 391,000 - 580,000; Full time

Job summary

Ubiquity in Iligan, Philippines is seeking a Senior Workforce Analyst (Scheduler) to deliver accurate call-volume forecasts and effective staffing. You will generate reports, craft forecasts for staffing, and publish weekly schedules while monitoring performance metrics.

The role requires collaboration across departments in a fast-paced, people-first environment and may involve flexible and graveyard shifts. Prior scheduling experience is preferred and valued.

Qualifications

• Good multitasking skills and adaptability to changes.
• Ability to achieve results with accuracy and timeliness.
• Preferably at least 1 year of experience in the related field.
• Experience in manual scheduling.
• Able to work flexible and graveyard shifts.

Responsibilities

• Create reports on historical call volume, handle time and operating performance.
• Develop call forecasts for headcount planning and scheduling (interval level, daily, weekly, monthly)
• Develop and publish weekly agent schedules and track forecasts vs. actuals.
• Work closely with other departments to promote open information flow.
• Implement scheduling processes across the team.
• Create/updates mid to long term staffing/capacity plans.
• Maintain the roster and enforce roster timelines to Operations.

Skills

Multitasking

Adaptability

Accuracy

Job description

Ubiquity in Iligan, Philippines is seeking a Senior Workforce Analyst (Scheduler) to deliver accurate call-volume forecasts and effective staffing. You will generate reports, craft forecasts for staffing, and publish weekly schedules while monitoring performance metrics.

The role requires collaboration across departments in a fast-paced, people-first environment and may involve flexible and graveyard shifts. Prior scheduling experience is preferred and valued.