Senior Workforce Strategist & Scheduler

Tap Growth ai; Bacolod; On-site; PHP 558,000 - 870,000; Full time

Job summary

Ubiquity is seeking a Senior Workforce Analyst (Scheduler) to turn data into actionable staffing plans. You’ll build forecasts, create reports on call volume, handle time and operating performance, and publish weekly schedules.

You’ll collaborate across departments, implement scheduling processes, and develop mid‑ to long‑term staffing plans, while managing rosters and ensuring timely rosters for Operations in a fast‑paced environment.

Qualifications

• 1 year of experience in a related field.
• Experience with manual scheduling.
• Willing to work flexible and graveyard shifts.

Responsibilities

• Create reports on historical call volume, handle time and operating performance.
• Develop call forecasts for headcount planning and scheduling (interval, daily, weekly, monthly) based on forecasted volume, AHT, absenteeism and shrinkages.
• Develop and publish weekly agent schedules and track forecasts vs actual results.
• Work closely with other departments to promote open information flow.
• Implement scheduling processes.
• Create/update mid- to long-term staffing/capacity plans.
• Maintain roster and enforce roster timelines for Operations.

Skills

Multitasking

Adaptability

Accuracy & Timeliness

Job description

Ubiquity is seeking a Senior Workforce Analyst (Scheduler) to turn data into actionable staffing plans. You’ll build forecasts, create reports on call volume, handle time and operating performance, and publish weekly schedules.

You’ll collaborate across departments, implement scheduling processes, and develop mid‑ to long‑term staffing plans, while managing rosters and ensuring timely rosters for Operations in a fast‑paced environment.