Senior Workforce Forecasting & Scheduling Analyst

Ubiquity; Bacolod; On-site; PHP 400,000 - 700,000; Full time

Job summary

Ubiquity is seeking a Senior Workforce Analyst to deliver expert scheduling and forecasting, enabling effective headcount planning and staffing decisions.

You will build reports on call volume, handle time, and operating performance, while publishing weekly agent schedules and aligning forecasts with actual outcomes. Flexibility for graveyard shifts is required, with a focus on cross-department collaboration and process implementation.

Qualifications

• Strong multitasking abilities with accuracy and timeliness.
• At least 1 year of experience in a related field preferred.
• Experience with manual scheduling is a plus.

Responsibilities

• Create reports on historical call volume, handle time and operating performance.
• Develop call forecasts for headcount planning and scheduling at interval, daily, weekly and monthly levels.
• Publish weekly agent schedules and track forecasts vs actuals.
• Collaborate with other departments to ensure open information flow.
• Implement scheduling processes across the org.
• Develop mid- to long-term staffing and capacity plans.
• Maintain and enforce the roster timeline for Operations.

Skills

Multitasking

Adaptability

Forecasting

Scheduling

Job description

Ubiquity is seeking a Senior Workforce Analyst to deliver expert scheduling and forecasting, enabling effective headcount planning and staffing decisions.

You will build reports on call volume, handle time, and operating performance, while publishing weekly agent schedules and aligning forecasts with actual outcomes. Flexibility for graveyard shifts is required, with a focus on cross-department collaboration and process implementation.