Senior Workforce Scheduler & Forecasting Lead

Ubiquity; Bacolod; Hybrid; PHP 558,000 - 893,000; Full time

Job summary

Ubiquity is seeking a Senior Workforce Analyst (Scheduler) in the Philippines to lead scheduling, forecasting, and staffing processes with a focus on accuracy and timely delivery.

You will develop detailed call forecasts, publish weekly agent schedules, and collaborate with departments to ensure smooth operations. The role emphasizes data-driven decision making, capacity planning, and maintaining staffing rosters in a fast-paced environment.

Qualifications

• 1 year of experience in the related field.
• Experience with manual scheduling.
• Amenable to flexible and graveyard shifts.

Responsibilities

• Create reports on historical call volume, handle time and operating performance.
• Develop call forecasts for headcount planning and scheduling at interval, daily, weekly and monthly levels.
• Develop and publish weekly agent schedules and track forecasts vs. actuals.
• Collaborate with other departments to promote information flow.
• Implement scheduling processes and maintain staffing/capacity plans.
• Maintain rosters and enforce roster timelines for operations.

Skills

Scheduling

Forecasting

Headcount planning

Multitasking

Adaptability

Job description

Ubiquity is seeking a Senior Workforce Analyst (Scheduler) in the Philippines to lead scheduling, forecasting, and staffing processes with a focus on accuracy and timely delivery.

You will develop detailed call forecasts, publish weekly agent schedules, and collaborate with departments to ensure smooth operations. The role emphasizes data-driven decision making, capacity planning, and maintaining staffing rosters in a fast-paced environment.