Workforce Management Lead: Real-Time & Forecasting

Ubiquity Global Services, Inc.; Laguna; On-site; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Career development programs

Supportive culture

Dynamic work environment

Job summary

Ubiquity Global Services, Inc. in Laguna, Philippines seeks a skilled Manager for Workforce Management. You will be responsible for tracking, forecasting, and analyzing call volume, ensuring adherence to procedures while improving productivity.

The ideal candidate has 3-5 years of experience in workforce operations management with strong analytical and communication skills. Join a people-first culture that values contributions and offers career development opportunities.

Qualifications

• 3-5 years of experience in managing workforce operations with client interaction.
• Experience in back office insurance claims processing operations.
• Strong analytical and management skills.

Responsibilities

• Track and analyze real-time management and planning of call volume.
• Ensure compliance with workforce procedures.
• Make strategic recommendations to improve productivity.

Skills

Workforce Management

Statistical analysis

Proficient use of workforce management tools

Communication skills

Tools

AVAYA CMS

Job description

Ubiquity Global Services, Inc. in Laguna, Philippines seeks a skilled Manager for Workforce Management. You will be responsible for tracking, forecasting, and analyzing call volume, ensuring adherence to procedures while improving productivity.

The ideal candidate has 3-5 years of experience in workforce operations management with strong analytical and communication skills. Join a people-first culture that values contributions and offers career development opportunities.