Senior Workforce Scheduler & Forecasting Analyst

Tap Growth ai; Bacolod; On-site; PHP 600,000 - 800,000; Full time

Job summary

Ubiquity is hiring a Senior Workforce Analyst (Scheduler) in the Philippines. You will create reports on call volume, handle time, and operating performance, and develop detailed call forecasts for precise headcount planning. You will publish weekly schedules and monitor forecasts against actual results.

The role requires adaptability, multitasking, and the ability to deliver accurate, timely results, with flexibility for graveyard shifts and a collaborative, fast-paced environment.

Qualifications

• Good multitasking skills, adaptability to changes, accuracy in results.
• Ability to achieve results with timeliness.

Responsibilities

• Create reports on historical call volume, handle time and operating performance.
• Develop call forecasts for headcount planning and scheduling (interval, daily, weekly, monthly).
• Develop and publish weekly agent schedules and track forecasts vs. actuals.
• Collaborate with other departments to ensure information flow.
• Implement scheduling processes.
• Create/Update mid to long term staffing/capacity plan.
• Maintain roster and enforce roster timelines.

Skills

multitasking

adaptability

accuracy

timeliness

Job description

Ubiquity is hiring a Senior Workforce Analyst (Scheduler) in the Philippines. You will create reports on call volume, handle time, and operating performance, and develop detailed call forecasts for precise headcount planning. You will publish weekly schedules and monitor forecasts against actual results.

The role requires adaptability, multitasking, and the ability to deliver accurate, timely results, with flexibility for graveyard shifts and a collaborative, fast-paced environment.