Senior Vendor Performance Management

Shopee; Philippines; On-site; PHP 600,000 - 1,100,000; Full time

Job summary

Shopee Philippines is seeking a logistics professional to optimize fulfillment quality and cost by aligning vendor planning with operational needs. The role focuses on managing manpower vendors, ensuring SLA adherence, and campaign readiness.

You will design vendor models, monitor volume trends, conduct cost benchmarking, and coordinate with procurement. The job involves daily operations support, contract reviews, and data analysis to drive efficiency across all sites.

Qualifications

• Experience in vendor performance management and SLA monitoring.
• Ability to design fulfillment planning with cost considerations.
• Strong collaboration with procurement and operations.
• Experience analyzing performance data to identify trends and improvements.

Responsibilities

• Monitor vendor performance across manpower vendors and ensure SLA adherence.
• Design vendor models balancing cost, flexibility and workforce commitment.
• Assess volume trends and adjust fulfillment strategy accordingly.
• Lead cost benchmarking, vendor bidding and cost negotiation.
• Plan manpower fulfillment during peak campaigns and ensure headcount readiness.
• Coordinate with vendors on shift-based incentive schemes and readiness.
• Support day-to-day operations: workforce allocation, attendance tracking, vendor reporting, invoice support.
• Monitor vendor compliance, quality and productivity; adjust as needed.
• Review and manage vendor contracts and renewal planning.
• Analyze performance data to identify trends and improvement opportunities.

Skills

Vendor management

Data analysis

Cost negotiations

Campaign planning

Job description

This role is responsible for ensuring fulfillment quality, cost efficiency, and vendor planning alignment with operational needs.

Vendor Performance Management: Monitor and drive vendor performance across manpower vendors, ensuring service level adherence, daily operational support, and campaign readiness.

Fulfillment Planning & Strategy: Design vendor model based on request from operations, balancing cost, flexibility, and workforce commitment.

Continuously assess volume trends and adjust fulfillment strategy accordingly.

Cost Control & Procurement Collaboration: Ensure service cost competitiveness by leading initiatives such as price benchmarking, vendor bidding, and cost negotiation.

Collaborate and ensure vendor selection aligns with business needs and market conditions.

Workforce Flexibility & Campaign Readiness: Plan manpower fulfillment across all logistics sites during peak campaigns in advance.

Coordinate with vendors to ensure headcount readiness and determine incentive schemes by shift, adapting to changes and learning from previous campaign performance.

Daily Operations: Support team members in day-to-day tasks such as workforce allocation, time attendance tracking, vendor reporting, and invoice support.

Vendor Compliance & SLA Monitoring: Ensure vendors supply manpower as per agreed specifications.

Monitor compliance, quality, and productivity issues; make adjustments where necessary.

Contract & Commercial Management: Review and manage vendor contracts, ensuring alignment with evolving operational and business strategies.

Support annual vendor performance reviews and contract renewal planning.

Data Analysis & Reporting: Analyze performance data to identify trends, gaps, and improvement opportunities in both cost and operational efficiency.