Senior US Benefits Specialist – Open Enrollment & Support

Dayforce; Hinoba-an; On-site; PHP 4,389,000 - 5,643,000; Full time

Benefits offered by this job

Competitive pay

Volunteer days

Dayforce Cares charity

Career growth programs

Job summary

Dayforce is seeking a Benefit Specialist III to support U.S. benefit inquiries for assigned customers in North America. You will build relationships, manage cases, and provide Tier II support for the Employee Contact Center, while aiding processing teams and Open Enrollment activities.

The ideal candidate has 3+ years of US benefits experience, strong English communication, and knowledge of regulatory requirements. This is a client-facing role with emphasis on accuracy and customer satisfaction.

Qualifications

• 3+ years in US benefits is required.
• Excellent English communication, both written and verbal.
• Knowledge of US benefit compliance and regulatory requirements.

Responsibilities

• Triage inquiries and provide solutions via CRM per guidelines.
• Provide Tier II support for Employee Contact Center questions.
• Explain benefit features and plan configurations; research issues.

Skills

Verbal English

Written English

Communication skills

Analytical thinking

Attention to detail

Customer focus

Education

High School Diploma or GED

Bachelor’s degree in business or HR (preferred)

Job description

Dayforce is seeking a Benefit Specialist III to support U.S. benefit inquiries for assigned customers in North America. You will build relationships, manage cases, and provide Tier II support for the Employee Contact Center, while aiding processing teams and Open Enrollment activities.

The ideal candidate has 3+ years of US benefits experience, strong English communication, and knowledge of regulatory requirements. This is a client-facing role with emphasis on accuracy and customer satisfaction.