Senior UEM/MDM Support Engineer

Stefanini Philippines, Inc.; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

Stefanini Philippines, Inc. is seeking an experienced UEM/MDM professional to design, implement and support mobility solutions for a diverse range of customers.

The ideal candidate has 5+ years in MDM, strong troubleshooting skills, and hands-on experience with Workspace ONE, enrollment and provisioning of iOS, Android, and Windows devices. Responsibilities include managing critical issues, creating custom reports, reproducing customer environments to root out issues, and collaborating with

Qualifications

• 5+ years of MDM experience
• Hands-on Workspace ONE expertise
• Enrollment and provisioning of iOS/Android/Windows devices
• Experience testing and pushing IPA/APK apps
• Strong troubleshooting and root-cause analysis skills

Responsibilities

• Design and implement mobility solutions for fleets of devices
• Troubleshoot enrollment, app install, and device communication issues
• Collect logs (X-code, ADB) for failure analysis
• Support AFW/DEP integration and token/certificate renewal
• Generate custom reports per customer requirements

Skills

MDM experience

Troubleshooting

Enrollment provisioning

Workspace ONE

Device management

Education

Bachelor's degree not specified

Tools

Workspace ONE

Apple Configurator

DEP

Volume Purchase Program

Job description

This position is for UEM/MDM technology. The individual should have 5+ years of experience in MDM technology with strong technical background and be very keen in troubleshooting issues. Normal operations require managing critical issues, regularly communicating with customers, training on MDM product features. Ability to reproduce customer environments in order to find root cause of issues will be a key responsibility.

• Design and Implement Mobility solutions for fleet of devices of different customers.
• Should have hands-on experience on Worksapce ONE platform.
• Help in enrollment and provisioning of various devices like iOS, Android, Windows.
• Test and push applications to mobile devices , this includes reviewing iPA and APK files.
• Assign Restriction policies to Mobile devices.
• Assign Compliance policies to Mobile devices.
• Push scripts using product provisioning procedure in Workspace ONE.
• Troubleshoot issues reported by customers- relating to enrollment, application install and device communication
• Collect X-code and ADB logs to investigate application failures or profiles issues.
• Troubleshoot various mobile platform issues iOS/Android/MacOS/Windows.
• Create customized reports as per requirements of customers.
• Replicate issues reported by customers and expand to VMware if there is a product limitation or Bug.
• Work on AFW and DEP integration procedures and renewal of tokens/certificates.
• Work on Volume Purchase Program request for bulk applications.
• Supervise devices using Apple Configurator and DEP.
• Work on additional tasks as assigned.