Senior Transformation & AI Delivery Manager

Genpact Services LLC; Muntinlupa; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Genpact Philippines is seeking a Senior Manager to lead end-to-end process excellence and transformation for global clients. You will mentor operations, design and drive Lean Six Sigma initiatives, and oversee digital/analytics transformation programs.

Focus areas include improving customer care, driving productivity, and delivering measurable business impact across functions in a fast-moving environment. Office-based role with rotating shifts.

Qualifications

• Bachelor’s degree in a related field.
• Strong analytical and communication skills.
• Experience with Lean Six Sigma or process improvement.

Responsibilities

• Provide Process Excellence & Transformation support to global clients.
• Lead Lean Six Sigma projects and Digital/Analytics transformations.
• Mentor operations teams and drive end-to-end process improvements.

Skills

Customer Care

CRM

Data Analytics

Risk Management

Process Improvement

Leadership

Education

Bachelor's degree

Job description

Genpact Philippines is seeking a Senior Manager to lead end-to-end process excellence and transformation for global clients. You will mentor operations, design and drive Lean Six Sigma initiatives, and oversee digital/analytics transformation programs.

Focus areas include improving customer care, driving productivity, and delivering measurable business impact across functions in a fast-moving environment. Office-based role with rotating shifts.