Senior Training Specialist

Concentrix; Pasig; On-site; PHP 335,000 - 670,000; Full time

Job summary

Concentrix is seeking a seasoned trainer to deliver client-focused training and ongoing development for the workforce. The Trainer II will guide agents through new hires, product updates, and recursive training using diverse delivery methods, ensuring superior service delivery.

Strong communication, coaching, and facilitation skills are essential. Candidates should have a related bachelor's degree and 2–4 years of relevant experience, with proficiency in Microsoft Office and the ability to

Qualifications

• Bachelor's degree in related field; 2–4 years of relevant experience preferred.
• Proven training methodologies and soft skills (communication, critical thinking, time management, team building).
• Strong written and verbal communication skills.

Responsibilities

• Deliver client-focused training for new hires, product updates, and ongoing training needs.
• Use effective presentation and facilitation skills in classroom settings and via varied modalities.
• Prepare, present, and update training materials and ensure learners' progress and readiness for production.

Skills

Communication skills

Presentation skills

Coaching

Time management

Team collaboration

Education

Bachelor's Degree in related field

Tools

Microsoft Office

Job description

Concentrix is seeking a seasoned trainer to deliver client-focused training and ongoing development for the workforce. The Trainer II will guide agents through new hires, product updates, and recursive training using diverse delivery methods, ensuring superior service delivery.

Strong communication, coaching, and facilitation skills are essential. Candidates should have a related bachelor's degree and 2–4 years of relevant experience, with proficiency in Microsoft Office and the ability to