Senior Training Specialist

Manulife Insurance Malaysia; Makati; Hybrid; PHP 500,000 - 800,000; Full time

Job summary

Manulife is seeking a Senior Training Specialist to lead training program development using an agile methodology, including research, development, delivery, and evaluation at each stage. You will collaborate with business managers to allocate resources like subject matter experts and design innovative courses for Financial Sales Associates to meet strategic objectives.

The role involves leading execution of training, planning learning events, analyzing needs and skills gaps, and designing

Qualifications

• At least 4 years of training experience in the insurance industry.
• Excellent presentation and facilitation skills.
• Excellent written and verbal communication skills.
• Familiarity with training needs analysis, job analysis, performance development, and curriculum development.
• Ability to diagnose and recommend training solutions based on business objectives and initiatives.
• Extensive knowledge of business unit systems and all functional business areas.
• Demonstrated consistent use of good judgment and professionalism when dealing with sensitive, confidential matters.
• Excellent time management skills, with the ability to successfully manage multiple large projects.
• Strong attention to detail.
• Ability to create and maintain strong working relationships with all levels of employees.
• Ability to be flexible and adaptable when dealing with change.

Responsibilities

• Lead training execution of new and existing FSAs
• Work directly with training liaisons and business managers to plan and execute learning events; advise on deliverables and deadlines.
• Conduct training needs and skill gap analyses.
• Work closely with the distributor leadership and key stakeholders to provide cost-effective, timely, and appropriate learning solutions.
• Design innovative training program materials incorporating adult learning theory.
• Research and recommend new training technologies, as available.
• Assist in overall new program design with oversight from the manager or consultant, design training modules.
• Provide professional judgment in evaluating and recommending training options, tactics, and programs.

Job description

This role leads training program development using an agile training methodology, including research, development, delivery, and evaluation at each stage. The Senior Training Specialist collaborates and coordinates with business managers to ensure training program resources, including subject matter experts, are appropriately allocated. The role also evaluates and utilizes industry training trends to design and develop innovative training courses and materials designed for new and existing Financial Sales Associates that meet the strategic objectives of the business unit.

Position Responsibilities:

• Lead training execution of new and existing FSAs
• Work directly with training liaisons and business managers to plan and execute learning events; advise on deliverables and deadlines.
• Conduct training needs and skill gap analyses.
• Work closely with the distributor leadership and key stakeholders to provide cost-effective, timely, and appropriate learning solutions.
• Design innovative training program materials incorporating adult learning theory.
• Research and recommend new training technologies, as available.
• Assist in overall new program design with oversight from the manager or consultant, design training modules.
• Provide professional judgment in evaluating and recommending training options, tactics, and programs.

Preferred Qualifications:

• At least 4 years of training experience in the insurance industry.
• Excellent presentation and facilitation skills.
• Excellent written and verbal communication skills.
• Familiarity with training needs analysis, job analysis, performance development, and curriculum development.
• Ability to diagnose and recommend training solutions based on business objectives and initiatives.
• Extensive knowledge of business unit systems and all functional business areas.
• Demonstrated consistent use of good judgment and professionalism when dealing with sensitive, confidential matters.
• Excellent time management skills, with the ability to successfully manage multiple large projects.
• Strong attention to detail.
• Ability to create and maintain strong working relationships with all levels of employees.
• Ability to be flexible and adaptable when dealing with change.

When you join our team:

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement Hybrid

We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.