Agency Development Manager

Manulife Insurance Malaysia; Makati; Hybrid; PHP 900,000 - 1,200,000; Full time

Job summary

Manulife Philippines is seeking a Program Manager to lead agency strategy and end‑to‑end program execution across recruitment, onboarding, activation, productivity, and training. You will translate strategic direction into practical plans and work with Financial Advisors and agency leaders to remove barriers and ensure timely delivery.

The ideal candidate has at least 5 years’ experience in agency sales or program management, with leadership exposure and strong cross‑functional coordination.

Qualifications

• At least 5 years of relevant experience in agency sales, agency development, program management, or business implementation.
• At least 2 years in a leadership or manager-level role with cross-functional coordination and execution oversight.
• Strong understanding of agency distribution.

Responsibilities

• Own end-to-end implementation of agency programs across recruitment, onboarding, activation, productivity, and training.
• Develop rollout plans, implementation schedules, and governance mechanisms to ensure disciplined delivery.
• Coordinate with Financial Advisors, Agency Leaders and internal stakeholders to align execution requirements, secure support, and remove barriers.

Skills

Agency strategy

Performance tracking

Program management

Leadership

Cross-functional coordination

Analytical skills

Education

Bachelor's degree

Job description

Position Responsibilities

• Agency Strategy (10%) Contribute to agency execution planning by aligning programs and activities with business priorities, field requirements, and growth objectives. Translate strategic direction into practical implementation plans, timelines, and support requirements for agency leaders, financial advisors and business partners. Identify execution opportunities and risks that may affect the successful rollout of agency programs and initiatives.
• Performance Management (20%) Track program and performance against defined KPIs, milestones, activity measures, and expected outcomes. Provide timely performance updates, execution reviews, and actionable insights to improve delivery quality, productivity, and business impact. Escalate execution gaps, monitor corrective actions, and reinforce accountability to ensure program commitments are delivered on time.
• Program Execution (70%) Own the end-to-end implementation of agency programs and initiatives covering recruitment, onboarding, activation, productivity, and training across assigned Regions and Branches. Develop rollout plans, implementation schedules, success measures, and governance mechanisms to ensure disciplined delivery. Coordinate closely with Financial Advisors, Agency Leaders and internal stakeholders to align execution requirements, secure support, and remove barriers that may delay delivery. Monitor execution progress, resolve implementation issues promptly, and ensure activities, campaigns, and interventions are completed to standard and within timeline. Drive consistency, follow-through, and continuous improvement by reviewing program outcomes, capturing lessons learned, and refining execution processes over time.

Required Qualifications

• At least 5 years of relevant experience in agency sales, agency development, program management, or business implementation.
• At least 2 years in a leadership or manager-level role with experience in cross-functional coordination and execution oversight.
• Strong understanding of agency distribution

Preferred Qualifications

• Bachelor’s degree in Business, Management, Marketing, Human Resources, or a related field; postgraduate studies are an advantage.
• Strong understanding of agency distribution, field operations, recruitment, onboarding, activation, and performance drivers, preferably in insurance or financial services.
• Strong execution, coordination, and analytical skills, with a proactive, accountable, and collaborative approach to delivering results and continuous improvement.

When you join our team:

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement Hybrid

We're on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions.

Recent awards

• 2024 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World’s Best Employers 2023
• Best Companies to Work for in Asia 2023
• We’ve been recognized as one of Canada’s Top 100 Employers (2024)
• Manulife included in Bloomberg’s 2023 Gender-Equality Index

To receive our latest job opportunities directly to your inbox, create an account or sign in and navigate to the ‘Job Alerts’ section located in the top right corner of the page. From there, you can sign up to receive job alerts. Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.