Financial Sales Associate

Manulife Insurance Malaysia; Zamboanga del Sur; On-site; PHP 300,000 - 420,000; Full time

Job summary

Manulife Financial Corporation is seeking a Financial Sales Associate to provide life insurance and wealth management solutions to clients via the bank network. The role collaborates with branch sales/service teams to offer innovative products addressing protection, long-term savings, and investments.

Target candidates have a Bachelor’s degree and experience in bancassurance or related sales/customer service.

Qualifications

• Bachelor’s/College degree required.
• Bancassurance sales experience preferred.
• Sales and customer service experience from related industries encouraged.

Responsibilities

• Provide life insurance and wealth management solutions to clients.
• Work with branch sales and service teams to address protection, savings and investment needs.
• Strengthen client relationships through excellent service and timely responses.
• Generate leads and contribute to achieving sales targets through planning and reporting.

Education

Bachelor’s/College Degree

Sales & Customer Service Experience

Communication Skills

Job description

The Financial Sales Associate is responsible for providing life insurance solutions to bank’s clients. He/he will work in coordination with branch Sales and service teams, thus we are looking for a dynamic individual, who has an independent mindset and the drive to succeed.

Position Responsibilities

• Provide life insurance and wealth management solutions to China Bank's clients.
• Work closely with branch sales and service teams to provide innovative product solutions to address clients’ protection, long-term savings and investment needs.
• Strengthen the long-term relationships with clients by providing excellent customer service.
• Assist the Business Center in achieving sales goals and targets, including lead generation, lead conversion, account acquisition, account maintenance, repeat business, deepening and cross-selling of MCBL products.
• Prepare Monthly Sales Call Plans and Daily Sales Call Reports to ensure action plans, sales call results, client data, and other key information are recorded, reviewed, and acted on.
• Regularly review and adjust plans with the Area and Branch Manager.
• Conduct client calls, sales presentations, and other sales activities.
• Prepare other reports required by Management.
• Generate new account relationships, deepen and broaden existing relationships, and perform account handling and maintenance tasks to improve account profitability and expand business.
• Maintain cordial working relations with clients by ensuring timely handling of clients’ financial needs and requirements.
• Prepare and ensure availability of documentary requirements.
• Conduct market/competitor shopping, client mapping, telesales, sales calls, and on-site product presentations for new business acquisitions, sometimes jointly with the Branch Manager.
• Promote and facilitate referrals of MCBL products and services to existing and prospective clients.
• Conduct proper Know-Your-Customer (KYC) procedures and Customer Due Diligence (CDD)/Enhanced Due Diligence (EDD), depending on client’s risk profile.
• Ensure daily email communications are checked and attended to.
• Attend meetings, trainings, conferences and related learning activities as required by immediate head and/or management.
• Comply with all HR System (Workday Employee Self Service) requirements and other HR deliverables within deadline provided.
• Ensure 100% completion of compliance trainings mandated by the company within deadline provided.
• Strictly adhere to all customer protection, privacy, data handling and other compliance, policy and regulatory requirements of the company.
• Conduct policy review to provide quality customer experience through updates and financial advice to clients to be able to upsell, resell, cross-sell, and/or generate leads.
• Conduct post-sales service to all clients and real-time escalation of complaints to concerned units.
• Facilitate collection via ADA, over-the-counter or cheque payments.
• Conduct regular lead planning with BM to generate quality sales leads.
• Perform other relevant tasks that may be assigned from time to time.

Required Qualifications

• Minimum of a Bachelor’s/College Degree.
• Work experience in bancassurance sales is highly preferred.
• Candidates with sales and customer service experience from banking, transport, pharmaceutical, FMCG, hospitality, and IT industries are also encouraged to apply.

Preferred Qualifications

• Self-driven and highly motivated.
• Personable, with good interpersonal and communication skills.

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement: In Office

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions.

Awards and Recognition

• 2024 Gallup Exceptional Workplace Award Winner
• Manulife Named one of Forbes World’s Best Employers 2023
• Best Companies to Work for in Asia 2023
• We’ve been recognized as one of Canada’s Top 100 Employers (2024)
• Manulife included in Bloomberg’s 2023 Gender-Equality Index

Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.