Expansion Development Specialist

Manulife Insurance Malaysia; Muntinlupa; Hybrid; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Hybrid work model

Equal opportunity employer

Job summary

Manulife is seeking a growth-focused Recruitment & Activation Lead to drive inorganic recruitment, onboarding of industry recruits, and performance management across assigned areas. You will partner with Sales Management, Agency Leaders, and stakeholders to accelerate productivity and improve business outcomes.

Responsibilities include leading onboarding journeys, monitoring activation status, and providing dashboards and reviews to support decisions.

Qualifications

• Bachelor’s degree in business management, Psychology, Marketing, or related field.
• Two to five years of experience in life insurance, agency development, recruitment, training, or sales management.
• Strong written, oral, presentation, and interpersonal communication skills across stakeholders.
• Strong numerical, analytical, and results-driven mindset for monitoring performance.
• Proficient in Microsoft Office and technology tools, with program management skills.

Responsibilities

• Drive inorganic recruitment growth through programs and expand initiatives.
• Build and manage a strong pipeline with Agency Leaders and Sales Team.
• Activate hires through onboarding and early engagement, monitor milestones.
• Provide dashboards and scorecards, support management decisions.
• Identify performance gaps and implement corrective actions.

Skills

Communication skills

Interpersonal skills

Analytical ability

Program management

Microsoft Office

Technology tools

Presentation skills

Education

Bachelor’s degree in business/related field

Tools

Microsoft Office

Job description

Responsible for driving agency expansion through inorganic recruitment growth and activation, onboarding of industry recruits, and performance management of key recruitment and activation metrics. Partners with Sales Management Team, Agency Leaders, and other stakeholders to execute expansion programs, accelerate productivity of new industry recruits, and improve business outcomes across assigned areas.

Position Responsibilities:

Recruitment Growth and Activation: Drive inorganic recruitment growth through focused execution of programs such as Industry Recruitment Program, Experienced Manager Program, and other strategic expansion initiatives. Build and manage a strong pipeline of industry recruits by partnering with Agency Leaders and Sales Management Team on sourcing, conversion, and hiring activities. Ensure newly recruited industry hires are activated into the business through timely transition support, early engagement, and close monitoring of activation milestones. Track recruitment and activation results, identify gaps in execution, and recommend interventions to improve headcount growth and productivity.

Onboarding and Activation of Industry Recruits

Lead the onboarding process of industry recruits by ensuring completion of licensing, compliance, documentary, orientation, and training requirements. Coordinate with Agency Leaders, trainers, and support teams to provide a structured onboarding journey that accelerates business readiness and early field activity. Monitor onboarding progress and activation status of new industry recruits and ensure timely intervention for cases at risk of delay or drop-off.

Performance Management

Provide regular monitoring and reporting of key metrics related to inorganic recruitment, onboarding completion, and activation performance. Prepare dashboards, scorecards, and business reviews to support accountability discussions and management decisions. Partner with stakeholders to identify performance gaps, recommend corrective actions, and improve execution outcomes across assigned areas.

Required Qualifications

Bachelor’s degree in business management, Psychology, Marketing, or a related business or arts course. Two to five years of relevant experience in life insurance, agency development, recruitment, training, sales management, or events management.

Preferred Qualifications

Strong written, oral, presentation, and interpersonal communication skills, with ability to work effectively across different stakeholders and personalities. Strong numerical, analytical, and results-driven mindset, with ability to monitor performance, interpret data, and recommend actions. Proficient in Microsoft Office and technology tools, with strengths in program management, execution, and collaboration.

When you join our team:

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html. Manulife is an Equal Opportunity Employer. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement Hybrid

We're Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see – and discover that better can take you anywhere you want to go.

Recent awards include:

2024 Gallup Exceptional Workplace Award Winner Manulife Named one of Forbes World’s Best Employers 2023 Best Companies to Work for in Asia 2023 We’ve been recognized as one of Canada’s Top 100 Employers (2024) Manulife included in Bloomberg’s 2023 Gender-Equality Index