HR Training and Development Manager - 5 yrs experience - QC

Dempsey Resource Management Inc.; Quezon City; On-site; PHP 558,000 - 781,200; Full time

Benefits offered by this job

Sponsorship for professional certifications

Encouragement for personal development

Knowledge-sharing activities like 'Lunch & Learn'

Job summary

A leading personnel development firm in the Philippines is looking for an experienced Training and Development Manager to enhance employee performance and operational efficiency. The role involves designing tailored training programs, conducting detailed assessments, and collaborating with department heads to address performance challenges. Applicants should possess at least a Bachelor’s Degree in a relevant field and have a proven record in training & development. This position aims to foster a culture of continuous improvement and growth among employees.

Responsibilities

• Conduct surveys, interviews, and performance reviews to detect knowledge gaps.
• Collaborate with department heads to identify performance challenges.
• Design tailored training modules that reflect continuous improvement.
• Ensure all programs align with the company vision.

Skills

Training & Development

Operational Efficiency Improvement

Employee Performance Monitoring

Collaboration with Department Heads

Education

Bachelor’s Degree in Business Administration, HR Management, or related field

Job description

Qualifications:

• Bachelor’s Degree in Business Administration, HR Management, or related field
• At least 5 years in training & development
• With proven track record of executing programs that improve operational efficiency, and growth of personnel

Job Responsibilities:

• Conduct surveys, interviews, and performance reviews to detect knowledge gaps.
• Collaborate with department heads to identify performance challenges and recurring issues.
• Treat problems as opportunities to strengthen people and systems.
• Design tailored training modules that reflect continuous improvement and innovation.
• Blend in-house expertise with external resources to raise training standards.
• Inspire employees to strive for growth beyond compliance.
• Ensure all programs support the company vision of serving more customers and serving them better, faster, and at less cost.
• Translate training goals into actionable strategies with measurable outcomes.
• Use Enculturation and compliance programs to reinforce long-term cultural alignment.
• Go beyond routine schedules to meet urgent or special training needs.
• Demonstrate resilience when facing setbacks, limited resources, or employee resistance.
• Show malasakit by balancing organizational requirements with employee development.
• Produce measurable improvements in employee performance, error reduction, and service quality.
• Track the ROI of training programs through reports, metrics, and success stories.
• Contribute to building a stronger, more competitive, and resilient organization.
• Conduct post-training assessments, track KPIs, and collect structured feedback.
• Issue follow-up surveys (e.g., 30 days after training) to gauge long-term effectiveness.
• Revise and refine training programs to match evolving business needs.
• Keep detailed records of all training activities, attendees, and outcomes.
• Document extraordinary accomplishments (success cases, breakthroughs) and problems encountered (setbacks, resistance, challenges) as a reference for continuous improvement.
• Prepare quarterly reports to management on training outcomes, alignment with PABSK, and department-level improvements.
• Stay updated with the latest trends in training technologies and methods.
• Introduce e-learning, microlearning, gamification, and simulation-based programs where appropriate.
• Promote lifelong learning and encourage employees to pursue certifications and personal development.
• Organize knowledge-sharing activities such as “Lunch & Learn.”
• Provide sponsorship for professional certifications (e.g., PMP, Six Sigma).
• Design and deliver practical, job-focused training for all roles in operating units and support departments.
• Collaborate with supervisors to close skill gaps and improve productivity.
• Perform other tasks as may be delegated by management in line with organizational growth and training needs