BPO Supervisor - Life and Annuity

NTT DATA, Inc.; Metro Manila; On-site; PHP 45,000 - 65,000; Full time

Job summary

NTT DATA, Inc. in Manila is seeking a BPO Operations Supervisor to lead a small team on life insurance and annuity programs. You will supervise 2+ staff, assign work, and ensure high-quality service to clients while maintaining guidelines and processes.

The role requires at least 2 years of supervisory experience, strong client service and budgeting skills, and the ability to collaborate with internal teams and clients to resolve issues.

Qualifications

• At least 2 years of relevant supervisory/leadership experience.
• Experience handling BPO Life Insurance & Annuity program.
• amenable to work onsite in Eastwood, Quezon City.

Responsibilities

• Provides front-line supervision to an operational, production, sales, service or administrative team of 2+ employees.
• Leads staff to complete assignments using established guidelines, policies and procedures.
• Assigns work to direct reports.
• Recommends and takes action on hiring, promotions, and disciplinary actions.
• Supervises team ensuring highest quality of service is provided to clients.
• Monitors performance of team and reports results and issues to higher-level leadership.
• Assists team with escalated client or account issues.
• Manages the hiring, staffing and maintaining of a diverse and effective workforce.
• Responsible for career development / planning, performance and pay discussions of team members.
• Interacts with clients and internal departments to resolve issues.
• Leads staff to complete assignments using established guidelines, policies and procedures.
• Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.
• Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained.
• Compiles and analyzes data to identify trends for root cause analysis.

Skills

Supervisory experience

Client service

Project management

Analytical skills

Budgeting / P&L

Job description

NTT DATA, Inc. currently seeks a BPO Operations Supervisor to join our team in MNL.

About the Role

Provides front-line supervision to an operational, production, sales, service or administrative team of 2 or more employees. Supervised team typically responsible for high number of transactions or processes. Leads staff to complete assignments using established guidelines, policies and procedures. Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.

Responsibilities

• Provides front-line supervision to an operational, production, sales, service or administrative team of 2 or more employees.
• Supervised team typically responsible for high number of transactions or processes.
• Assigns work to direct reports.
• Recommends and takes action on hiring, promotions, and disciplinary actions.
• Supervises team ensuring highest quality of service is provided to clients.
• Monitors performance of team and reports results and issues to higher-level leadership.
• Assists team with escalated client or account issues.
• Manages the hiring, staffing and maintaining of a diverse and effective workforce.
• Responsible for career development / planning, performance and pay discussions of team members.
• Interacts with clients and internal departments to resolve issues.
• Leads staff to complete assignments using established guidelines, policies and procedures.
• Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.
• Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained.
• Compiles and analyzes data to identify trends for root cause analysis.

Qualifications

• At least 2 years relevant (supervisory/leadership) experience.
• Experience handling BPO Life Insurance & Annuity program.
• Amenable to work onsite (Eastwood, Quezon City).

Required Skills

• Experience handling BPO Life Insurance & Annuity program.
• Demonstrated client service skills and leadership capabilities.
• Knowledge, understanding and application of project management principles and methodologies.
• Solid analytical / problem solving skills.
• Demonstrated budgeting, business financial and P&L skills.

Equal Opportunity Statement

NTT DATA, Inc. is an equal opportunity employer committed to hiring a diverse and inclusive workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.