Senior Telco Ops Leader - Client Success & KPIs

ibex; Philippines; Presencial; PHP 1.200.000 - 1.800.000; Jornada completa

Descripción de la vacante

ibex in the Philippines is seeking a Sr. Operations Manager to lead team leaders and representatives, ensuring quality services and attainment of performance targets while aligning with corporate policies. The role focuses on maintaining productivity and service levels and building strong client relationships.

The candidate will drive improvements across operations, utilize KPIs to motivate teams, and adapt to a flexible schedule to meet client needs in a fast-paced environment.

Formación

• Bachelor’s Degree (any field) or equivalent work experience.
• At least 4 years experience in the related field.
• At least 2 years experience as an Operations Manager for an inbound sales/CSAT driven Telco account.

Responsabilidades

• Manage performance of team leaders and their representatives to meet client requirements and quality standards.
• Maintain optimum productivity and service level goals at all times.
• Foster excellent working relationships with clients and drive continuous service improvements.

Conocimientos

Excellent communication

Leadership

Analytical skills

Time management

Educación

Bachelor’s Degree (any field) or equivalent

Descripción del empleo

ibex in the Philippines is seeking a Sr. Operations Manager to lead team leaders and representatives, ensuring quality services and attainment of performance targets while aligning with corporate policies. The role focuses on maintaining productivity and service levels and building strong client relationships.

The candidate will drive improvements across operations, utilize KPIs to motivate teams, and adapt to a flexible schedule to meet client needs in a fast-paced environment.