Senior Site Operations Leader - Drive Service Excellence

IBEX Global Solutions (Philippines) Inc.; Muntinlupa; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking a Sr. Operations Manager to lead team leaders and representatives, ensuring quality service and adherence to client performance standards.

The role focuses on productivity, service levels, and alignment with corporate policies, while fostering strong client relationships. The ideal candidate will bring extensive experience in operations management for inbound, CSAT-driven telco accounts, along with sharp analytical and leadership capabilities

Qualifications

• Bachelor’s Degree (any field) or equivalent work experience.
• At least 4 years experience in the related field.
• At least 2 years experience as an Operations Manager for an inbound sales/CSAT driven Telco account.
• Knowledge of KPIs and motivational strategies to drive performance.
• Ability to analyze reports and drive client satisfaction.

Responsibilities

• Manage performance of team leaders and their representatives to meet client performance and quality goals.
• Maintain an excellent working relationship with clients and ensure service levels are achieved.

Skills

Excellent communication

Leadership

Interpersonal skills

Analytical skills

Organizational skills

Time management

Education

Bachelor’s Degree or equivalent

Job description

IBEX Global Solutions (Philippines) Inc. is seeking a Sr. Operations Manager to lead team leaders and representatives, ensuring quality service and adherence to client performance standards.

The role focuses on productivity, service levels, and alignment with corporate policies, while fostering strong client relationships. The ideal candidate will bring extensive experience in operations management for inbound, CSAT-driven telco accounts, along with sharp analytical and leadership capabilities