Senior Site Operations Lead - Client Service & Performance

IBEX Global Solutions (Philippines) Inc.; Philippines; On-site; PHP 1,800,000 - 2,800,000; Full time

Job summary

The IBEX Global Solutions (Philippines) Inc. is seeking a Sr. Operations Manager to lead a team of operations professionals and ensure top-tier service across client accounts.

The role focuses on driving productivity, hitting service level goals, and aligning with corporate policies while sustaining strong client relationships. You will oversee performance of team leaders and representatives, work to improve overall service quality, and collaborate with clients to meet evolving business needs in

Responsibilities

• Manage performance of team leaders and their representatives to ensure quality services meeting client performance and quality needs while adhering to organizational policies.
• Maintain optimum productivity and service level goals at all times.
• Foster excellent working relationships with clients and continuously seek to improve overall service quality.

Job description

The IBEX Global Solutions (Philippines) Inc. is seeking a Sr. Operations Manager to lead a team of operations professionals and ensure top-tier service across client accounts.

The role focuses on driving productivity, hitting service level goals, and aligning with corporate policies while sustaining strong client relationships. You will oversee performance of team leaders and representatives, work to improve overall service quality, and collaborate with clients to meet evolving business needs in