Senior Operations Manager, Telco CX & Performance

IBEX Global Solutions (Philippines) Inc.; Bohol; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

IBEX Global Solutions (Philippines) Inc. is seeking a Sr. Operations Manager to lead team leaders and their representatives, ensuring quality services and achieving performance and client goals while aligning with company policies.

The role requires a minimum of four years in the field and at least two years as an Operations Manager for an inbound telco account; you will drive KPIs, develop leaders, and manage escalations across rotating schedules.

Qualifications

• Bachelor's degree or equivalent work experience.
• At least 4 years in related field.
• At least 2 years as an Operations Manager for an inbound telco account.
• Strong leadership and communication abilities.

Responsibilities

• Manage performance of team leaders and their representatives.
• Ensure optimum productivity and service level goals are maintained.
• Maintain excellent working relationship with clients while continuously improving overall service.

Skills

Excellent communication skills

Leadership and interpersonal skills

Analytical skills

Organizational skills

Time management

Education

Bachelor's Degree (any field) or equivalent work experience

Job description

IBEX Global Solutions (Philippines) Inc. is seeking a Sr. Operations Manager to lead team leaders and their representatives, ensuring quality services and achieving performance and client goals while aligning with company policies.

The role requires a minimum of four years in the field and at least two years as an Operations Manager for an inbound telco account; you will drive KPIs, develop leaders, and manage escalations across rotating schedules.