Senior Ops Manager: Telco Performance & Leadership

ibex; Tagbilaran; On-site; PHP 1,200,000 - 1,600,000; Full time

Job summary

ibex in the Philippines seeks a Sr. Operations Manager to oversee the performance of team leaders and their representatives, ensuring quality services for clients while aligning with corporate policies and goals.

The role focuses on sustaining productivity and service level objectives and fostering strong client relationships. The successful candidate will drive improvements in service quality and operational efficiency, while managing escalations and guiding junior staff in a fast-paced, telco

Qualifications

• Bachelor’s Degree (any field) or equivalent work experience.
• 4+ years experience in the related field.
• At least 2 years experience as an Operations Manager for an inbound sales/CSAT driven Telco account.

Responsibilities

• Manage performance of team leaders and representatives to meet quality needs of clients.
• Maintain optimum productivity and service level goals at all times.
• Maintain excellent client relationships and continuously improve overall service.

Job description

ibex in the Philippines seeks a Sr. Operations Manager to oversee the performance of team leaders and their representatives, ensuring quality services for clients while aligning with corporate policies and goals.

The role focuses on sustaining productivity and service level objectives and fostering strong client relationships. The successful candidate will drive improvements in service quality and operational efficiency, while managing escalations and guiding junior staff in a fast-paced, telco